Kuvera - Senior Manager - Operations (5-7 yrs)

- We are seeking a Senior Operations manager to lead and manage the Mid-Ops team.

- The ideal candidate will oversee day-to-day operations with a strong focus on delivery excellence.

Key responsibilities include:

- Leading and managing the Mid-Ops team, ensuring seamless day-to-day operations with a focus on high-quality delivery.

- Coordinating with BSE, AMCs, RTAs, and FD Issuers to resolve queries efficiently and in a timely manner.

- Handling L2 level client escalations, collaborating with internal teams and third parties to resolve issues from start to finish.

- Ensuring a zero-defect approach in client servicing and operations management, guaranteeing a smooth client experience.

- Driving continuous improvement and automation initiatives, leveraging technology to optimize operational efficiency.

- Developing and implementing Standard Operating Procedures (SOPs) for operational processes, ensuring adherence to policies.

- Assisting the team in creating templates for effective client communication in various forms (oral, written, etc.

- Facilitating team-building activities, including hiring, training, and conducting inductions for new team members.

- Collaborating with product teams to design and conceptualize new features, offering strategic inputs and feedback to Product & Tech teams for new business and product launches.

- Managing internal, external, and regulatory inspections, ensuring compliance with all operational requirements, and maintaining necessary business dashboards.

- Identifying training and process gaps, conducting performance appraisals for the Mid-Ops team, and creating personalized career roadmaps for each team member.

Requirements:

- 5-7 years of experience in the Fintech or Financial sector (preferably in AMC/Mutual Fund background).

- Post Graduate/Graduate degree (preferably in Finance).

- Strong understanding of financial products.

- Excellent communication skills (both verbal and written).

- Ability to review and understand product and process documentation.

- Strong people management skills.

Benefits:

- Attractive compensation package.

- Sponsored training for certification exams (NISM).

- Fast-track career growth opportunities for candidates with exceptional performance.

- Group Health Insurance coverage