Customer Relationship Executive

Job Summary:

We are looking for a Customer Relations Executive to manage and enhance customer relationships, address inquiries, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve issues efficiently.

Key Responsibilities:

• Build and maintain strong relationships with customers to enhance loyalty.
• Handle customer queries, concerns, and complaints through phone, email, and chat.
• Provide accurate information about products/services and assist in decision-making.
• Coordinate with internal teams (sales, support, operations) to resolve customer issues.
• Maintain customer records and update CRM systems with interactions and feedback.
• Identify customer pain points and suggest improvements in service or processes.
• Ensure timely follow-ups and provide excellent post-sale support.
• Gather customer feedback and provide insights for business improvement.
• Assist in retention efforts, including upselling or cross-selling where appropriate.

Key Requirements:

• Bachelors degree in Business Administration, Marketing, or a related field.
• 1 -3 years of experience in customer service, client relations, or a similar role.
• Strong verbal and written communication skills.
• Problem-solving abilities with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office tools.
• Ability to handle high-pressure situations and multitask effectively.
• Strong listening skills and attention to detail.

Preferred Skills (Optional):

• Experience in customer query handling.
• Fluency in English and Local Language.
• Knowledge of customer service best practices and complaint resolution techniques.