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2 Kumar Arch Tech Jobs

Customer Relationship Executive

1-3 years

₹ 2.5 - 5L/yr

Udaipur

5 vacancies

Customer Relationship Executive

Kumar Arch Tech

posted 2d ago

Job Description

Job Summary:

We are looking for a Customer Relations Executive to manage and enhance customer relationships, address inquiries, and ensure customer satisfaction. The ideal candidate should have excellent communication skills, a customer-first mindset, and the ability to resolve issues efficiently.


Key Responsibilities:

  • Build and maintain strong relationships with customers to enhance loyalty.
  • Handle customer queries, concerns, and complaints through phone, email, and chat.
  • Provide accurate information about products/services and assist in decision-making.
  • Coordinate with internal teams (sales, support, operations) to resolve customer issues.
  • Maintain customer records and update CRM systems with interactions and feedback.
  • Identify customer pain points and suggest improvements in service or processes.
  • Ensure timely follow-ups and provide excellent post-sale support.
  • Gather customer feedback and provide insights for business improvement.
  • Assist in retention efforts, including upselling or cross-selling where appropriate.

Key Requirements:

  • Bachelors degree in Business Administration, Marketing, or a related field.
  • 1 -3 years of experience in customer service, client relations, or a similar role.
  • Strong verbal and written communication skills.
  • Problem-solving abilities with a customer-centric approach.
  • Proficiency in CRM software and Microsoft Office tools.
  • Ability to handle high-pressure situations and multitask effectively.
  • Strong listening skills and attention to detail.

Preferred Skills (Optional):

  • Experience in customer query handling.
  • Fluency in English and Local Language.
  • Knowledge of customer service best practices and complaint resolution techniques.



Employment Type: Full Time, Permanent

Read full job description

What people at Kumar Arch Tech are saying

What Kumar Arch Tech employees are saying about work life

based on 7 employees
67%
100%
60%
100%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

Kumar Arch Tech Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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