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Kshema General Insurance
posted 15d ago
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Job Description
- We are seeking a highly motivated and result oriented Operations Manager to join our growing insurance call center team. In this role, you will play a crucial role in developing and delivering exceptional customer service and sales training programs for our agents. You will also be responsible for managing day to day team operations, ensuring efficient processes, and driving continuous improvement within the call center.
Requirements - Bachelors degree
- Minimum 3 to 5 years of experience in a call center environment, with at least 2 years in a supervisory or management role.
- Proven experience in developing and delivering training programs for customer service and sales representatives.
- Strong understanding of insurance products and services (preferred).
- Excellent communication, interpersonal, and coaching skills.
- Ability to motivate and lead a team to achieve goals.
- Strong analytical and problem solving skills.
- Excellent time management and organizational skills.
- Proficiency in Microsoft Office Suite and call center software (a plus).
Employment Type: Full Time, Permanent
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What people at Kshema General Insurance are saying
Assistant Manager salary at Kshema General Insurance
reported by
2
employees
with 4-10
years exp.
₹8.9
L/yr - ₹11.3
L/yr
20%
more
than the average Assistant Manager Salary in India
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What Kshema General Insurance employees are saying about work life
based on 22 employees
Strict timing
Rotational Shift
No travel
Day Shift
Kshema General Insurance Benefits
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