Customer Response Executive

Candidates who can speak very good English & Japanese-speak, read and write.(Mandate). Customer service of ecommerce products. Blended process of voice, emails and chat.Levels of N1 and N2. Shift Timings-IST 6:00 am to 3:30 pm.

Responsibilities:

Customer Service:
Respond to customer inquiries and resolve issues effectively and efficiently.
Handle customer complaints professionally and empathetically.
Provide accurate and timely information to customers regarding order status, product availability, returns, and refunds.
Assist customers with technical issues and troubleshoot problems.
Build and maintain strong customer relationships.
Communication:
Communicate effectively with customers in both English and Japanese (fluent in speaking, reading, and writing).
Understand and respond to customer inquiries and concerns in a clear, concise, and professional manner.
Document all customer interactions accurately and completely in the CRM system.
Process Management:
Handle customer interactions efficiently and effectively within established service level agreements (SLAs).
Adhere to company policies and procedures for customer service.
Utilize customer relationship management (CRM) software effectively.
Problem-Solving:
Identify and troubleshoot customer issues effectively and efficiently.
Escalate complex issues to appropriate departments as needed.
Proactively identify and suggest solutions to improve customer service processes.