E-Commerce Executive

Job Title: E-Commerce Executive
Location: Jubilee Hills, Hyderabad
Job Type: Full-Time
Reports to: E-Commerce Lead

About the Role:

We are seeking a detail-oriented and adaptable Shopify Operations and Customer Support Specialist / E-Commerce Executive to join our team. In this role, you will be responsible for managing Shopify operations, providing exceptional customer service, and ensuring smooth day-to-day workflows. The ideal candidate will have a basic understanding of the Shopify platform, strong operational skills, and excellent communication abilities.

Key Responsibilities:

Shopify Operations:

• Manage product listings and ensure accurate and up-to-date information on the Shopify platform.
• Handle order management, including processing, tracking, and fulfilling orders.
• Utilize Shopify apps (e.g., shipping, customer communication) to streamline operations and enhance customer experience.

Operational Skills:

• Quickly learn and adapt to the company's in-house procedures and workflows.
• Maintain meticulous record-keeping and adhere to operational guidelines.
• Ensure attention to detail in all tasks to minimize errors and improve efficiency.

Customer Service:

• Handle customer inquiries via phone, email, and chat in a professional and timely manner.
• Resolve customer issues effectively and provide satisfactory solutions to ensure a positive customer experience.
• Maintain a high level of customer satisfaction through clear and empathetic communication.

Excel Proficiency:

• Perform data entry and manage data using Excel, including sorting, filtering, and applying basic formulas.
• Assist in creating simple reports or dashboards to support business operations (if applicable).

Qualifications:

• Basic understanding of the Shopify platform (product listings, order management).
• Experience with Shopify apps (e.g., shipping, customer communication) is a plus.
• Strong adaptability and ability to learn new processes quickly.
• Excellent attention to detail and organizational skills.
• Good communication skills for interacting with customers and team members.
• Proven problem-solving abilities to address customer concerns effectively.
• Proficiency in Microsoft Excel (data entry, sorting, filtering, basic formulas).

Preferred Skills:

• Experience in e-commerce operations or a similar role.
• Familiarity with creating reports or dashboards in Excel.
• Knowledge of customer service best practices.

Why Join Krishna Jewellers Pearls & Gems?

• Opportunity to work in a dynamic and growing e-commerce environment.
• Collaborative and supportive team culture.
• Provident Fund
• Paid Leave
• Daily Snack
• Yearly Bonus
• Health Insurance
• Opportunities for professional growth and development