Customer Support CMS Payment Gateway

Role & responsibilities

• Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
• Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
• Support Bank customers for modification/service related queries
• Demonstration of CMS system to existing as well as new clients
• Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
• Ensuring all customer requests/queries are attended and resolved within the TAT
• Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
• Provide Technical Support for Payment Gateway Integration; support to PSM for technical product details for NTB client acquisition.
• Helping to the developers for coding as well as API documents to integrate the payment getaway in their website.
• Creating Testing Environment (UAT) for developer to test in their local server
• Working on escalation received from client regarding transaction issues/queries & provide the resolution as per clients satisfactory level.

Preferred candidate profile

• Graduate/Post Graduate with minimum 4-5 years of banking experience.
• Candidate with MBA/MCA/B.Tech (will be an added advantage)
• Knowledge of banking operations with Payment gateway understanding (Basic knowledge of CMS and Contact centre experience would be preferred)
• Ability to work under pressure in a dynamic environment
• Should have technical orientation and should be aware of latest developments in payment gateway domain.
• Strong Advance Excel Skills & Knowledge of python/SQL will be preferred.
• Strong communication (Oral and Written) & Networking Skills
• Conversation in Multiple languages will be an advantage

Perks and benefits