Email Support Executive

Hello,

Greeting from Kotak Life Insurance!

Job Location - Goregaon East

Job Role - Email Process

Contact Person - Sangita Mandal (8369252270)

Email ID - kli.sangita-manadal@kotak.com

KEY RESPONSIBILITIES

• Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
• Identify customer needs and service accordingly
• Update our internal database with information about technical issues and useful discussions with customers
• Co-ordination with other internal teams/departments to provide customer resolution to their query or request
• Inform customers about new features and functionalities and Promote digital channels of service
• Timely Follow up with customers to ensure their queries and technical issues are resolved
• Maintain customer centricity at the core of all transactions
• Support a positive work place environment adhering to organizational policies