Voice Process - KYC Verification

Hello,

Greeting from Kotak Life Insurance!

We have an excellent opportunity in "Operation - KYC Verification" Interested candidates can share their resume at "kli.preeti-bhore@kotak.com" with subject line "KYC Operations"

Job Location - Goregaon East

Job Role - Voice Process (KYC Verification)

Contact person - Preeti Bhore (8329688957)

JD for E-Operations:

• Verifying customer details over phone calls.
• Following up with customers to collect their KYC documents.
• Reviewing the proposal form and supporting documents.
• Logging policies into the system and ensuring they are issued within the required time frame.
• Coordinating with various teams such as underwriting, IT, sales, and medical teams to get the policy issued.
• Maintaining records in Excel, so proficiency in Excel is required.
• Managing ECS (Electronic Clearing Service) and renewal calls for e-insurance policies.
• Addressing branch queries related to the e-insurance process.
• Handling RCU (Risk Control Unit) and customer complaints.

Eligibility Criteria:

Candidates from Mumbai Western Line is eligible

Graduation is mandatory

Minimum experience of 2 year is mandatory