First Advantage - International Voice Process (Credentialing)

Position Description Summary

The Operations Analyst will be responsible to comprehend and analyze the assigned task / deliverables as per the defined timeline by the business. Also ensure the timely achievement of production targets assigned for self, identifying insufficiencies/clarifications within the agreed time, and meeting established TATs with 100% accuracy and quality. Take the initiative of going the extra mile to cover any additional aspect of the assigned task.

Essential Duties and Responsibilities

• Should have knowledge of excel & other applications to perform the job roles.
• Handle telephonic calls/email/chat/inbound communication/outbound communication as applicable, in a professional manner. Ability to think outside the box and handle senior level external conversations related to the job with efficiency
• Adhere to the organizational ethics, values & policies.
• Adapt to changes in work environment as per business requirements (Shifts/Processes/Week-offs/Upskilling)
• To work with the team to achieve common goals and targets
• Maintain all productions documents and adhere to the quality details required for the assigned task
• Should be able to go beyond the job roles to support the business.
• To ensure the timely achievement of production targets assigned/ 100% accuracy of cases
• To adhere to the documented process and quality parameters and follow SLA guidelines.
• Adhere to Quality Management System of the organization

Other Knowledge, Skills, Abilities or Certifications:

• Excellent communication (Spoken and written)
• Good Comprehension Skills
• Research & Analytics skills
• Logical & Decision Making
• Email etiquette awareness
• Quick learner
• Attention to detail
• Good typing skill
• ​​​​​​Ability to Multitask

An ideal applicant should have the following:

• 2-3 years work experience in any international voice process which gives exposure to solutioning , due diligence, BGV or similar fields will be a great fit
• Competency Critical Thinking , Analytical mind, Problem solving approach, Matured and Accountable
• Educational Qualification Minimum UG (10+2 passed through full time education) and above / full time diploma from accredited Education boards)
• Excellent English communication skills (Verbal & written)
• Typing speed 25WPM@90% accuracy
• They should be flexible to US aligned working hours and rotational weekly off
• This will be flexible to adapt to WFO / WFH model basis the business need
• Candidates need to live within our specific transport boundaries in order to avail the door-to-door pickup and drop facility provided by the employee
• We offer attractive monthly incentives slabs based on performance

Work Location : Bangalore (ITPL)
Work Type : Work From Office
Batch commencing from 17th January 2025

Interview Rounds will include, every round will be conducted basis the scores of the previous round:

• First Round: HR Screening
• Second Round: Online assessment (aptitude and typing) through Video Conference (via laptop/desktop)
• Third Round: Business Operations Round through Video Conference

We are looking for talented resources to be a part of our dynamic, encouraging, growth oriented and culturally rich Organization!

Visit us in LinkedIn @ https://www.linkedin.com/company/first-advantage/ to know more!