Customer Success Manager ( API) / Technical Advisor ( API)

Own India CS and PS execution including hiring, staffing, growth and day-to-day operations.
Define and build a playbook strategy to align effective solutions for our customers' connectivity problems.
Define and build the execution approach for our growing Customer Success Function.
Collaborate with regional CS and PS leadership to build global, regional and local strategies to effectively drive value realization to our customers.
Hire, lead and collaborate with a diverse team of people.
Deliver insights and assistance on process, reporting and strategy elements.
Accurately and consistently provide revenue and utilization forecasts for post-sales teams.
Ensure successful execution of all projects and post-sales events.
Manage escalations without supervision.
Act as a technical mentor for the team, while this is a managerial role you should have some relevant insight and experience to provide the team with authentic mentorship.
Understand how to effectively present executives (internal and external) with data and business cases/justification.
And any additional tasks required by the manager.
experience working in a technical, customer-facing role (Technical Account Management, Sales Engineering, Technical Support, Professional Services).
Knowledge of developer concepts such as DevOps, full-stack application development and microservices on cloud computing
Excellent communication skills and an ability to concisely articulate complex technical issues and solutions
Storytelling with data to articulate business value realized though Kong products
Strong collaboration and teamwork with cross functional teams (Sales, Product, Engineering, Marketing, Support, etc.) to represent the voice of the customer.
Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision
Experience managing multiple projects at a time while focusing on attention to detail and deliver results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
Prior experience administering/interacting with an API management platforms (plus)
Prior experience working for a technology startup (plus)