Staff Technical Support Engineer (Remote)

• Working with top developers from around the world; helping to implement Kong Products and Technologies including our API Gateway and ServiceMesh solutions.
• Leading the investigation of complex technical puzzles and working collaboratively to understand and resolve customer issues.
• Creating knowledge articles to complement our documentation and enable customers to better understand product use cases.
• Be a driver of innovation within the support team, the company, and with our customers, by looking for better ways to do the work we do, improve the tools we use, and raise the bar on the service we deliver to our Global 5000 customers.

What you bring:

• You are a voracious learner, who loves to dig into technical mysteries and have the creativity to solve complex technical problems.
• You can build relationships with like-minded teammates, smart customers, and global partners.
Some of the skills that you will regularly use include:
• REST and RESTful APIs
• Coding skills- (at a minimum read and troubleshoot code).
• Containers, cluster deployment and management tools like Docker, Docker Swarm, Kubernetes and others.
• You know your way around web architectures including HTTP.
• 5+ years of experience in a customer facing technical role.