Senior Manager- Installation

KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings

What we are looking for?

A competent project management professional accountable for managing the scope, schedule and budget of the assigned region. Branch Installation Head supports the Branch by leading the team of Installation Supervisors. He/she ensures that Installation Supervisors consistently follow the KONE Way and agreed local practices in preparing the installation site, ensuring readiness to start installation, managing the installation crews and preparing for the customer and maintenance handovers. He/she coaches, supports and manages the Installation Supervisors to consistently deliver safe, high quality and efficient installations on time and in a way that meets customer’s expectations.

What will you be doing?

Project delivery and Installation

• Responsible for Installation capacity planning and accountable for optimized resource (people and tools) utilization
• Actively monitors and reports installation performance, ensures action on deviations
• Supports Installation Supervisors to maintain and manage installation schedules and costs
• Is responsible for continuous improvement of safety, quality and productivity
• Is responsible for managing the quality of installation subcontractors
• Supports Supervisors with customer interaction on site as well as with installation related customer disputes and escalations management

Leadership / People management

• Manages the competence, activities and performance of Installation Supervisors
• Proactively manages the capacity of his/her team as per the decisions made in the Sales and Operations planning process
• Performs site and process audits within his/her team to ensure compliance with installation methods, safety policies and KONE Way / locally agreed practices

Operations management

• Ensures that both KONE and subcontracted installers are trained, certified, competent and capable to carry out their work
• Is responsible for making sure that the safety and quality audits are carried out
• Is responsible for the development of supervisors, Installers and Field Trainers and installation admins.

Performance measures

Safety

• Industry incident frequency rate (IIFR)
• Lost days due to injury
• Safety Audits completion and execution of actions related to the findings
• Near miss reporting and execution of related actions

Customer

• Net Promoter Index (NPI)
• Transactional surveys coverage

Quality

• First year call out rate (FYCOR)
• Defect-free installations
• Early failure rate (EFR) cat 2
• Installation quality evaluation (IQE)
• Feedback from handover to Maintenance

Financial

• Planned resource utilization
• Actual labor utilization
• Productivity (cost per floor, hour per floor, field cost accuracy)
• Accuracy of financial planning and forecasting (field cost accuracy)
• Order book management (3C, 5 accuracy)

What do we offer?

• Career progression opportunities within a global organisation
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills