Manager/Senior Manager-Installation, Gurgaon @Kone Elevtaors

Installation Manager supports the Delivery Operations Manager by leading the team of Installation Supervisors. He/she ensures that Installation Supervisors consistently follow the KONE Way and agreed local practices in preparing the installation site, ensuring readiness to start installation, managing the installation crews and preparing for the customer and maintenance handovers. He/she coaches, supports and manages the Installation Supervisors to consistently deliver safe, high quality and efficient installations on time and in a way that meets customers expectations.

Position:- Manager/Senior Manager- Installation

Location:- Gurgaon

Experience:- 12+ years

Education:- B.Tech.

Project delivery and Installation
• Responsible for Installation capacity planning and accountable for optimized resource (people and tools) utilization
• Actively monitors and reports installation performance, ensures action on deviations
• Supports Installation Supervisors to maintain and manage installation schedules and costs
• Is responsible for continuous improvement of safety, quality and productivity
• Is responsible for managing the quality of installation subcontractors
• Supports Supervisors with customer interaction on site as well as with installation related customer disputes and escalations management

Leadership / People management
• Manages the competence, activities and performance of Installation Supervisors
• Proactively manages the capacity of his/her team as per the decisions made in the Sales and Operations planning process
• Performs site and process audits within his/her team to ensure compliance with installation methods, safety policies and KONE Way / locally agreed practices.

Operations management
• Ensures that both KONE and subcontracted installers are trained, certified, competent and capable to carry out their work
• Is responsible for making sure that the safety and quality audits are carried out
• Is responsible for the development of supervisors, Installers and Field Trainers and installation admins.