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186 KONE Jobs

Senior Engineer/Engineer - Service

2-7 years

₹ 4.25 - 8.5L/yr

Nagpur, Pune, Mumbai

1 vacancy

Senior Engineer/Engineer - Service

KONE

posted 29d ago

Job Role Insights

Flexible timing

Job Description

Did you know KONE moves over one billion people every day? In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Job Title Engineer / Junior Engineer - Service

Preferred only Female Employees




What will you be doing?

Customer Relationship Management
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
• Responsible for accurate and real time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance
• Accountable for managing the site environment during service operations
• Accountable for identifying site risk, and communicate them to his supervisor
• Accountable to take immediate action on site in case of high risk identification and to apply the escalation procedure
• Accountable for identifying unplanned service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them

Service Operations
• Accountable for the end-users and the site safety
• Accountable for the safe working environment
• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
• Accountable for the execution of the service visits (planned maintenance, callouts and service repairs) respecting the schedule and time limit (callout), the quality standards, the time allocation and the processes
• Responsible for effectively planning his workload, in conjunction with the service supervisor
• Accountable for raising sales lead to his supervisor
• Accountable for very precise and timely back reporting of the work done according to the process
• Responsible for submitting time sheets based on the execution
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc safe, maintained and in good condition
• Contributes to the ongoing improvement of the products, the methods and the safety by feedback to the PCM organisation and his supervisor

Leadership / People Management
• Responsible for regular update of his supervisor on all relevant information
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending the proposed training
• May be required to give training/coaching to persons nominated by the supervisor

What do we offer?

  • Career progression and opportunities within a global organization
  • Total reward elements that engage and motivate our employees and help us make KONE a great place to work
  • Comprehensive learning and development programs covering a wide range of professional skills
  • You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.



Employment Type: Full Time, Permanent

Read full job description

KONE Interview Questions & Tips

Prepare for KONE Service Engineer roles with real interview advice

Top KONE Service Engineer Interview Questions

Q1. Types of motor used for Lift installation?
Q2. Different Types of Elevator. The different types of lifts or elevators include building lift, capsule lift, hydraulic elevator, pneumatic el ... read more
Q3. What about elevator breakdown??
View all 56 questions

What people at KONE are saying

3.9
 Rating based on 21 Service Engineer reviews

Likes

Nothing like in this company as some of idiot indian spoil the company culture

Dislikes

No work life balance and worst HR policies and behavior especially in IT area

  • Salary - Poor
  • +6 more
Read 21 Service Engineer reviews

Service Engineer salary at KONE

reported by 41 employees with 2-13 years exp.
₹2 L/yr - ₹10 L/yr
39% more than the average Service Engineer Salary in India
View more details

What KONE employees are saying about work life

based on 1.4k employees
52%
45%
42%
98%
Flexible timing
Monday to Saturday
Within city
Day Shift
View more insights

KONE Benefits

Submitted by Company
Free Food
Free Transport
Cafeteria
Work From Home
Team Outings
Education Assistance +8 more
Submitted by Employees
Job Training
Free Transport
Health Insurance
Soft Skill Training
Team Outings
Cafeteria +6 more
View more benefits

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