Delivery Lead

Your Job

This position, Delivery Lead is a part of the Koch Engineered Solutions team within KGS, India.

Koch Engineered Solutions (KES) seeks a Delivery Lead to oversee the ERP Infor LN solution in a key supervisory role.

In this position, you'll craft strategies and manage programs/projects and deliveries by leading a talented team of analysts, consultants, testers, and engineers.

Conduct interviews, reviews, and workshops to deeply understand business needs, aligning them with client expectations.

Exhibit strong leadership by taking charge, initiating actions, and maintaining urgency in a dynamic environment. Implement best practices to refine processes, establish key performance indicators (KPIs), and guide the ERP Infor LN team toward success.

Our Team

This position, Delivery Lead is a part of the Koch Engineered Solutions team within KGS, India. Koch Engineered Solutions (KES), a Koch Industries company, along with Cerberus Capital acquired PQ Corporation's Performance Chemicals division while keeping the PQ Corporation name and brand.

Koch Engineered Solutions (KES) seeks a Delivery Lead to oversee the ERP Infor LN solution in a key supervisory role.

In this position, you'll craft strategies and manage programs/projects and deliveries by leading a talented team of analysts, consultants, testers, and engineers.

Conduct interviews, reviews, and workshops to deeply understand business needs, aligning them with client expectations.

Exhibit strong leadership by taking charge, initiating actions, and maintaining urgency in a dynamic environment. Implement best practices to refine processes, establish key performance indicators (KPIs), and guide the ERP Infor LN team toward success.

What You Will Do

• Provide functional support to ERP users and work with technical resources for break fixes.
• Establish rapport and trust with business users to identify process or technical issues with focus on Manufacturing, Planning, and logistic modules of ERP LN
• Act as a liaison between Application Users and Developer for enhancements. Provide functional requirements to development team and perform testing of requested enhancements.
• Serve as Subject Matter Expert for Planning, Production and Engineering Aspects of the ERP LN, but have a complete understanding of all other value chains like logistics & Service with the ability to provide support and training.
• Work with Developer to Submit & Monitor tickets to appropriate software providers as appropriate.
• Work with Developer to Document & Define Business Requirements for all Previously Developed Extensions & Personalization's.
• Demonstrate commitment to Continuous Improvement philosophy including support of all quality, security, productivity, and performance improvement initiatives.
• Continuously seek to reduce reliance on extensions and reduce overall development footprint while still addressing business process needs.
• Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.

Who You Are (Basic Qualifications)

• 3 - 7 Years' Experience in Supporting / Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.
• Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address the business needs.
• Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.
• Able to design extensions, either in conjunction with the Developer or independently.
• Lead User Training Efforts key users, business analysts and product leads.
• Migrate & Oversee Master & Transactional Data
• A team player who works well with technical and non-technical resources.
• Ability to take strategic direction from executive management.
• Strong written and verbal communication skills.
• Motivated, committed, and energetic self-starter dedicated to providing high quality and responsive service.
• Execution focused individual with adaptive problem-solving skills.
• Enjoys working individually as well as in a cross skilled team.

What Will Put You Ahead

• Manufacturing Industry Experience preferred.
• Prior ERP Implementation Experience preferred.