KNS Technologies - Integration & Automation Developer - Halo ITSM Platform (3-5 yrs)

Job Description :

We are seeking a skilled ITSM Integration & Automation Developer to design, develop, and implement integrations between Halo ITSM and various enterprise systems such as Jira, Smartsheet, and other third-party tools.

The ideal candidate will have experience in IT Service Management (ITSM), API development, and workflow automation to optimize IT processes and enhance operational efficiency.

Key Responsibilities :

- Develop and implement integrations between Halo ITSM and external systems like Jira, Smartsheet, etc.

- Utilize RESTful APIs, webhooks, and middleware platforms to enable seamless data exchange between systems.

- Automate ITSM workflows, ticket synchronization, and service request handling.

- Work closely with IT and business teams to gather integration requirements and translate them into technical solutions.

- Ensure data consistency, security, and compliance in integrations.

- Troubleshoot and resolve integration-related issues, optimizing performance.

- Develop scripts and automation workflows using PowerShell, Python, or other scripting languages as needed.

- Document integration processes, APIs, and automation workflows for future reference.

Required Skills & Experience :

- 3+ years of experience in ITSM integration and automation.

- Hands-on experience with Halo ITSM and its integration capabilities.

- Strong expertise in RESTful APIs, JSON, XML, and webhooks.

- Experience integrating ITSM tools with Jira, Smartsheet, Landsweeper- ServiceNow, or similar platforms.

- Proficiency in scripting languages like PowerShell, Python, or JavaScript for automation.

- Experience with iPaaS solutions (i.e., Zapier, Microsoft Power Automate, Boomi, MuleSoft) is a plus.