DocuSign Support

Role & responsibilities

Direct Responsibilities

In charge of the user issues and requirements processing

Have good knowledge on sharepoint 2016, SE and online.

Should have knowledge on DocuSign tool.

Expert in PowerShell, JavaScript and jQuery.

End user functional support

Monitor End to End SharePoint and perform Health Check.

User Access Management.

Analyze and fix issues raised by clients.

Log Issues and Resolution processes.

Management of permissions, e.g., checking access rights, etc.

Regular Users training and assistance.

Maintenance of DocuSign profiles/Rooms information and report extraction

Support coverage -General shift covering 5 days a week.

Contributing Responsibilities

Understand and remain fully aware of the business processes. Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.

Technical & Behavioral Competencies

Willingness to learn and understand the application.

Good oral, written, and interpersonal skills

Must be able to work closely with end users. Specific Qualifications (if required) Excellent communication skills with the ability to present technical concepts to a non-technical audience. • Good knowledge and exposure on DocuSign and SSO.

Ability to priorities tasks and complete them in a timely manner.

Experience of troubleshooting issues related to Applications.