Executive Housekeeper - 5* Luxury Resort

Role & responsibilities

Resort Executive Housekeeper

Extensive expertise in housekeeping Ops, asset preventive maintenance, SOP formulation, inventory management, guest complaint resolution, guest interaction, maintaining superior room standards, laundry Ops, Public Area and landscaping, Pest Control and staff training.

The Housekeeping Manager is responsible for overseeing the housekeeping operations and ensuring the cleanliness, orderliness, and attractiveness of the Resort This role involves managing a team and ensuring adherence to health and safety standards, and providing excellent guest service.

Operational Management:
Supervise and inspect the cleaning and servicing of guest rooms and public areas. Develop and implement housekeeping policies and procedures. Ensure all housekeeping activities are conducted in accordance with established standards and health regulations.

Monitor inventory levels of cleaning supplies and linens and place orders as needed. Manage laundry services to ensure efficient processing and distribution of linens and uniforms. Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
Team Management:

Recruit, train, and supervise housekeeping staff. Schedule staff shifts and ensure adequate staffing levels to meet operational needs. Conduct performance evaluations and provide feedback and coaching to staff. Foster a positive and productive work environment. Employees Grooming is at Highest Standard

Guest Service:
Respond promptly to guest requests and complaints regarding housekeeping services. Ensure guest satisfaction by maintaining high-quality standards of cleanliness and service. Collaborate with other departments to meet guest needs and enhance overall guest experience.

Pest Control

Manage the effective Pest Control, across the Resort and Staff Accommodation keeping in view the large landscape area and high ceiling areas in the villas and studio rooms.

Budget and Cost Control:
Develop and manage the housekeeping budget. Monitor expenses and implement cost-saving measures without compromising service quality. Analyze financial reports and identify areas for improvement.

Health and Safety:
Ensure compliance with health and safety regulations and hotel policies. Train staff on proper use of cleaning chemicals and equipment. Conduct regular safety audits and address any identified hazards.

Preferred candidate profile

Must and should work in Luxury Resort for a minimum period of 5 years as HOD

Perks and benefits

Best Salary in the Industry plus statutory like PF, ESI and LEAVES ETC.