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Technical Account Manager
Kibo Commerce
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Manage ongoing client relationships effectively to drive high client retention, loyalty, and satisfaction
- Engage with client stakeholders to identify, define, track, and measure the overall value realization and impact of Kibo solutions to the organization
- Own all aspects of the client renewals process, with a focus on high net retention
- Monitor client health and engagement to proactively identify at-risk clients and establish retention and success plans moving forward
- Provide visibility, internal awareness and advocacy regarding client health, drivers of attrition, and needs cross-departmentally
- Identify and document expansion opportunities
- Collaborate with sales organization to expand knowledge of client strategic priorities
- Provide feedback to the Product Team to help improve platform offerings
- Continually create or refine processes and internal documentation
- Provide recommendations and deliver business reviews for how to better use product
- Meeting onsite with clients to interface
Employment Type: Full Time, Permanent
Read full job description What people at Kibo Commerce are saying
What Kibo Commerce employees are saying about work life
based on 10 employees
Flexible timing
Monday to Friday
No travel
Kibo Commerce Benefits
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