L2 Support Engineer - Network Management System (5-6 yrs)

Hiring candidates for our Chennai offices.

Exp : 5+ yr

Work from office :

Must have : Network Management L2 Support , Cisco routers and switches , Firewall(Cisco ASA , Palo Alto) , BGP, OSPF , Wireshark / SolarWinds, Excellent Communication

Network Management L2 Support

Job Summary :

The Network Management L2 Support role provides advanced troubleshooting, configuration, and management of network infrastructure. This role requires in-depth knowledge of Cisco routing and switching, firewalls (ASA and Palo Alto), and F5 load balancers to handle escalated issues and maintain a stable, secure network environment.

Key Responsibilities :

- Troubleshoot and resolve complex network issues involving Cisco routers and switches, including BGP, OSPF, and other routing protocols.

- Configure and maintain firewall policies and VPNs on Cisco ASA and Palo Alto firewalls, including troubleshooting access and security issues.

- Manage, configure, and troubleshoot F5 load balancers, including virtual servers, pools, health monitors, and SSL configurations.

- Collaborate with cross-functional teams and vendors to resolve network-related incidents and optimize performance.

- Perform network changes and upgrades as per change management procedures.

- Conduct root cause analysis on recurring issues and work on preventive measures.

- Provide technical guidance and mentorship to L1 team members, helping to improve their network troubleshooting skills.

Skills & Qualifications :

- Advanced knowledge of Cisco routing and switching, including BGP, OSPF, EIGRP, and VLANs.

- Proficiency in configuring and troubleshooting Cisco ASA and Palo Alto firewalls, with experience in firewall rules, VPNs, and NAT configurations.

- Strong experience with F5 load balancer configurations, including iRules, SSL offloading, and load balancing algorithms.

- Familiarity with network monitoring and troubleshooting tools (e.g., Wireshark, SolarWinds).

- Excellent English communication skills for effective collaboration with global stakeholders.

- Certifications such as CCNA, CCNP (Routing & Switching), PCNSA, or F5-CA are highly preferred.

- Ability to work under pressure in a 24/7 shift environment.

Required Experience : 5-9 Years of Network Management Experience