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Technical Support Engineer
Khoros
·
3-5 years
₹ 7.9 - 15L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer
Khoros
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Technical Support Engineer
If you re interested in being part of an amazing team that is a customer satisfaction leader and is working towards being one of the top global software support organizations, here s where you d be able to make a difference:
Monitor requests through multiple channels including email, chat and phone, providing support and responding to queries from our customers in an accurate and timely manner
Escalate problems to the correct teams where appropriate
Resolving complex requests without needing to escalate
Identifying documentation requirements in our knowledge base
Maintaining our high standards for customer communication and response times
Engaging in training opportunities on our products and key technical areas
If you re interested in being part of an amazing team that is a customer satisfaction leader and is working towards being one of the top global software support organizations, here s where you d be able to make a difference:
Monitor requests through multiple channels including email, chat and phone, providing support and responding to queries from our customers in an accurate and timely manner
Escalate problems to the correct teams where appropriate
Resolving complex requests without needing to escalate
Identifying documentation requirements in our knowledge base
Maintaining our high standards for customer communication and response times
Engaging in training opportunities on our products and key technical areas
We need a customer focused individual with an enthusiasm for technology and social media and who loves engaging with people. We re looking for someone who gets a kick out of helping their colleagues as well as solving problems for customers. There ll be plenty of opportunities to learn about our products and develop your career in a technical or customer-centric direction.
Role and Responsibilities
You ll be responsible for providing technical support to our customers for Care Product. You will learn to understand the Care product from a functional and technical standpoint and be able to respond to customer queries, as reported via our ticketing system. The team sets high standards for the work they do while also maintaining a learning oriented work environment. You ll be challenged to scale up quickly and learn many new technologies. This is a customer facing role.
Work on Severity 2/3 issues on Community Product for different customers.
Respond to customers within defined SLAs and committed timelines.
Escalate problems to the correct teams where appropriate.
Resolving simple to complex requests without needing to escalate.
File production deployment requests on behalf of our customers.
Identifying documentation requirements in our knowledge base.
Maintaining our high standards for customer communication and response times.
Engaging in training opportunities on our products and key technical areas.
Role and Responsibilities
You ll be responsible for providing technical support to our customers for Care Product. You will learn to understand the Care product from a functional and technical standpoint and be able to respond to customer queries, as reported via our ticketing system. The team sets high standards for the work they do while also maintaining a learning oriented work environment. You ll be challenged to scale up quickly and learn many new technologies. This is a customer facing role.
Work on Severity 2/3 issues on Community Product for different customers.
Respond to customers within defined SLAs and committed timelines.
Escalate problems to the correct teams where appropriate.
Resolving simple to complex requests without needing to escalate.
File production deployment requests on behalf of our customers.
Identifying documentation requirements in our knowledge base.
Maintaining our high standards for customer communication and response times.
Engaging in training opportunities on our products and key technical areas.
Shift Types:
AMER shift
AMER shift
Required
3-5 years of experience in technical support roles, ideally supporting web applications or products.
Demonstrable interest in software and technology.
Ability to understand and troubleshoot technical issues.
Excellent written and spoken communication skills.
Able to communicate effectively between teams and individuals of varying technical expertise.
Familiar with checking logs, APIs, HTML and CSS
Able to multitask effectively while working on customer issues.
Ability to help and guide junior colleagues with cases as and when required
3-5 years of experience in technical support roles, ideally supporting web applications or products.
Demonstrable interest in software and technology.
Ability to understand and troubleshoot technical issues.
Excellent written and spoken communication skills.
Able to communicate effectively between teams and individuals of varying technical expertise.
Familiar with checking logs, APIs, HTML and CSS
Able to multitask effectively while working on customer issues.
Ability to help and guide junior colleagues with cases as and when required
Desirable
Experience in Web Technologies like HTML5, CSS, JavaScript, JQuery, etc. or Programming languages like Java, JEE, or python.
Experience in HTTP REST APIs
Experience in Web Technologies like HTML5, CSS, JavaScript, JQuery, etc. or Programming languages like Java, JEE, or python.
Experience in HTTP REST APIs
Understanding of SQL queries
User level experience of Linux Environment
General idea about Multi-Tier Web Application architecture
Technical or support certifications such as ITIL V3/V4
User level experience of Linux Environment
General idea about Multi-Tier Web Application architecture
Technical or support certifications such as ITIL V3/V4
Employment Type: Full Time, Permanent
Read full job descriptionKhoros Interview Questions & Tips
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People are getting interviews at Khoros through
People are getting interviews through
(based on 12 Khoros interviews)
Job Portal
Referral
Company Website
67%
8%
8%
17% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Khoros are saying
Rating based on 5 Technical Support Engineer
reviews
Anonymous · Voice / Blended
in Hyderabad
Likes
There is lot of scope to learn new things
Dislikes
Na
Read 5 reviewsTechnical Support Engineer salary at Khoros
reported by
37
employees
with 2-8
years exp.
₹7.6
L/yr - ₹18.2
L/yr
145%
more
than the average Technical Support Engineer Salary in India
View more details
What Khoros employees are saying about work life
based on 66 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Khoros Benefits
View more benefits
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