Online Sales Consultant (Prismara Jewels India Pvt Ltd)

About Prismara:

At Prismara, we celebrate the brilliance and strength of women through our ethically crafted labgrown diamond and colorstone jewelry. Our designs empower women to express their unique

identities, showcasing their ambition, resilience, and individuality. We are a forward-thinking brand that believes in sustainability, innovation, and fostering meaningful connections. The brand is into strategic partnership with KGK.

Job Title: Online Sales Consultant

Location: Work from Office, Noida

Employment Type: Full-time

Job Summary

We are looking for a dynamic and customer-focused Online Sales Consultant to join the Prismara

team. In this role, you will be responsible for engaging with our customers online, guiding them

through their purchase journey, and ensuring they find the perfect piece that aligns with their story. You will play a crucial role in driving sales, enhancing the customer experience, and representing Prismara's values.

Key Responsibilities

• Customer Engagement:

Assist customers via online chat, email, phone and social media platforms to address inquiries, recommend products, and guide them through the purchasing process.

Develop a deep understanding of customer needs to provide tailored suggestions for Prismara jewelry.

• Sales Generation:

Achieve and exceed monthly online sales targets by converting leads into loyal customers.

Proactively follow up with potential customers to nurture relationships and close sales.

• Product Expertise:

Stay updated on Prismaras collections, product features, and customization options.

Educate customers on the benefits of lab-grown diamonds and colorstone jewelry.

• Brand Representation:

Embody Prismara's mission and values in all customer interactions.

Share the stories behind our collections to create meaningful connections with customers.

• Customer Support:

Resolve issues promptly and professionally, ensuring customer satisfaction.

Assist with online order processing, returns, and exchanges when necessary.

• Market Feedback:

Provide insights on customer preferences and trends to the marketing and product teams.

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