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We are hiring Customer Success Specialist with 1 to 3 years experience for CoFee, our in-house SaaS product that streamlines fee collection for enterprises, making financial management easier.

Website - https://www.cofee.life/

Location - Kochi

What you will do:

• Develop a deep understanding of product features and functionality.
• Onboard new customers, guiding them through initial setup and best practices.
• Drive product adoption through demos and training
• Identify upselling opportunities for new features
• Conduct regular check-ins and build long-term relationships
• Offer empathetic, timely support and maintain high customer satisfaction.
• Escalate complex issues to relevant teams if needed.

What makes you a great fit:

• Strong relationship-building and communication skills.
• Analytical mindset to identify opportunities for product adoption.
• Collaborative spirit to coordinate with Sales, Product, and Marketing teams.