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Hiring For Key Account Manager For our 3PL Operations
8-12 years
Mumbai
1 vacancy
Hiring For Key Account Manager For our 3PL Operations
20Cube Logistics
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Act as a Single Point Of Contact for assigned customers handling below activities.
- Working with operations and other stakeholders to ensure agreed SLAs SOP s contracted with
- customers is met, achieved and any deviations handled.
- Map customer processes and operational SLA
- Obtain approvals for services outside contract and valued added services, additional space, etc
- All communications need to be closed within 24-48 hours or agreed TAT.
- Escalations need to be captured in the ticketing system, weekly complaints analysis to be done and discussed with respective FMs to ensure minimum/zero escalations.
- Monitor Control tower highlighting all high aging for closure. Ensuring system entries are happening 100%.
- Follow up with customer on AR and ensuring collections are made under stipulated period
- Customer satisfaction survey to measure the client satisfaction level with the business and to identify the potential customer to increase the revenue. Making action plan on the pain points areas and ensure the improvement done sustained.
- Ensure all agreed MIS Reports are automated or sent from WMS at all agreed frequency.
- Conducting monthly quarterly business review with all assigned customers along with FM s, Sales.
- Based on the service excellence, opportunities to be explored to increase the existing business and also new account
- onboarding meeting should be attended by KAM
- Customer centric approach
- Effective Logical communication ( Both English Hindi )
- Good Listening and understanding skills.
- Multitasker
- Able to deal with challenging situations handle irate customers.
- Fair knowledge of MS office (Word, Excel Powerpoint)
Employment Type: Full Time, Permanent
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Anonymous · Customer Service
in Mumbai
Some cool colleagues and Top Management
Top management decisions are basis their view points in some cases and struggles of team mates are not considered
Read 1 reviewKey Account Manager salary at 20Cube Logistics
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