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Customer Success Manager
KDM India
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Qualification: Any Graduate with excellent communication skills
Job Overview
Any Graduate with excellent exposures in customer service
Any Graduate with excellent exposures in customer service
Job Responsibilities:
- Conducting customer satisfaction surveys to understand what areas of the company s services need improvements
- Dealing with customer issues and churning out an easy-to-follow solution
- Helping customers choose the right product for their requirements and budget
- Handling customer concerns and complaints in a timely manner
- Informing customers of upcoming promotions or deals
- Establishing a positive rapport with all clients and customers in person or via phone
- Forming reports based on customer satisfaction statistics and helping their team to develop new skills
- Fixing appointments based on the availability of customers and clients
- Interacting with customers to ensure they have a desirable and shareable experience
Employment Type: Full Time, Permanent
Read full job description What people at KDM India are saying
What KDM India employees are saying about work life
based on 3 employees
Flexible timing
Monday to Saturday
Within country
Day Shift
KDM India Benefits
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