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Solution Engineer (m/f/d)
Kayzen Solutions
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Technical Integrations and Support: Act as the technical point of contact for clients, providing expert guidance on integrating our products into their existing systems.
- Technical support
- Debugging technical issues, such as discrepancies in data (impressions, clicks, installs, post-installs) between our reports and client-side reports (MMP data).
- Coordinating with the tech/product team on hot fix requests or any other product related issues.
- Tracker solution integrations: Requests related to integration with MMPs or any other s2s or tracker solution integrations. - Client Onboarding: Ensure a smooth and efficient onboarding process for new clients, facilitating their understanding and use of our products.
- Collaboration: Work closely with Customer Success, Product Support, and Engineering teams to enhance communication and resolve client issues effectively.
- Technical Documentation: Develop and maintain technical documentation, including integration guides and best practices.
- Training and Enablement: Conduct training sessions for clients and internal teams to enhance product knowledge and usage.
Requirements
- Experience: Bachelor s degree with 5+ years of experience in a similar role, ideally within the ad tech or related industries.
- Technical Skills: Good knowledge of web technologies (HTML, APIs) and SQL.
- Problem-Solving: Exceptional problem-solving skills and the ability to troubleshoot complex technical issues.
- Knowledge of Third-Party Platforms: Experience with mobile measurement partners (MMPs) like AppsFlyer, Adjust, or Kochava
- Communication: Excellent communication and client management skills, with the ability to explain technical concepts to non-technical stakeholders.
- Collaboration: Proven ability to work collaboratively in a cross-functional team environment
- Behavior: Focusing on customer needs, know-how in setting priorities in a high pressure environment with tight deadlines and showing the necessary resilience.
- Attention to Detail: High attention to details and diligent working style
Must- haves
- Ad Tech Experience: Prior experience in the ad tech industry
- Technical Tools: Familiarity with developer tools like Postman
- Data Analysis: Proficiency with data analysis tools and SQL
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
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