Creditor Relation Executive

Job Role Senior Officer - Creditor Relations

Department Creditor Relations
Year of Experience 5+ Years

Report to Head of Credit Relations
Location Gurgaon (Sector 30)

Role Brief:

We are looking for an energetic & dynamic Senior Creditor Relations Officer who has “Empathy, Passion and Service” as core values imbibed in him/her. Incumbent should be diligent, committed and a team collaborator. A goal oriented professional and should be able to lead by example while demonstrating and achieving tangible results in a fast-paced environment.
The incumbent will be responsible for building relationship with financial institutions and managing best suited resolution for our customers keeping customer first approach. This role needs proficient understanding of debt management and deep negotiating aptitude.

Role description:

• Responsible for cultivating relationships with banks and financial institutions.
• Prioritize customer needs, ensuring solutions align with company and FI policies.
• Collaborate with customer service team to address service issues internally and externally.
• Proficient in credit and debt management practices.
• Interact and negotiate with FI representatives.
• Design, implement, and refine the customer journey.
• Ensure a seamless customer experience, resolving issues at each touchpoint.
• Develop and maintain customer journey maps to identify improvement areas.
• Create programs to promote good credit habits.
• Provide education and counseling to customers in credit stress.
• Conduct workshops, webinars, and sessions on financial management.
• Foster strong relationships with creditors for favorable outcomes.
• Negotiate with creditors to reach mutually beneficial resolutions.
• Implement strategies to assist customers in resolving credit stress.
• Monitor credit profiles for potential risks and take proactive measures.
• Contribute to risk reduction strategies and cross-functional alignment.
  

Role requirement:
• Bachelor’s degree in Finance, Business Administration, or a related field.
• Proven experience in customer experience management, financial counseling, or a related role.
• Strong understanding of credit management and default resolution.
• Excellent communication and interpersonal skills.
• Ability to think strategically and implement innovative solutions.
• Strong negotiation skills and the ability to build and maintain relationships.
• Detail-oriented with strong analytical and problem-solving abilities.
• Ability to work independently and as part of a dynamic team.