Front Office Executive

A Front Office Executive plays a key role in managing the reception area and ensuring smooth operations in the front office. This role involves interacting with clients, visitors, and employees, handling administrative tasks, and supporting the overall office functions.
Job Description:
Key Responsibilities:

1. Reception & Customer Service:
• Greet and welcome clients, visitors, and guests in a professional and friendly manner.
• Answer phone calls, redirect inquiries, and provide information to clients and callers.
• Ensure that visitors sign in and are directed to the appropriate departments or personnel.

1. Administrative Support:
• Coordinate communication between different departments and personnel.
• Handle incoming and outgoing mail, emails, and packages.
• Maintain office supplies and ensure the office is clean and organized.

1. Data Entry & Record Keeping:
• Maintain accurate records of visitors, meetings, and appointments.
• Input data and manage databases as needed.
• Prepare and maintain reports or documents for management review.

1. Coordination & Communication:
• Act as the first point of contact for employees and external parties.
• Provide assistance with administrative tasks to support managers and staff.
• Coordinate with other departments to ensure smooth operations and effective communication.

1. Event & Meeting Coordination:
• Assist in scheduling, organizing, and coordinating meetings and conferences.
• Prepare meeting rooms and ensure necessary equipment is available.

1. Handling Inquiries & Resolving Issues:
• Address client or visitor queries or concerns promptly and escalate issues when necessary.
• Provide excellent customer service and create a welcoming environment.

Required Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Proficiency in office software (MS Office Suite, etc.).
• Experience in a receptionist or front office role is preferred.