Guest Associate Service

Responsible for scheduling and evaluating staff.

Plans daily housekeeping schedule and assigns duties.

Develop and implement a standard of excellence that staff is completely trained to perform and expected to follow.

Organize and set up deep cleaning projects.

Identify and report maintenance related problems.

Monitor guest complaints and take corrective action.

Responsible for the cleanliness, appearance, and orderliness of entire hotel.

Track operating costs in an ongoing effort to keep department in budget by making any necessary adjustments.

Maintain inventory of supplies and linens.

Effectively handles problems, including anticipating, preventing, identifying and solving problems.

Recognize and correct conditions which may create security, fire, or accident hazards.

Assist in housekeeping duties when necessary.

Ensures rooms are placed Out of Order for carpet cleaning and holding for shampooing.

Conducts random detailed inspections of guest rooms and public areas.

Knowledge of Hotel Facilities and Events.

Maintain a positive, calm, and cooperative work environment between staff and other departments.

Must be flexible to work any shift, including weekends and holidays.

Adhere to hotels dress code policy.

Perform other related duties as assigned.