Kameda Infologics - Support/Implementation Engineer (2-4 yrs)

Job Description : Support and Implementation Engineer

Job Role : Support & Implementation Engineer

Experience Required : 2-4 years

Location : Trivandrum, Technopark

Mode of Working : Work from Office

At Kameda Infologics, we are a passionate team of technology and healthcare enthusiasts that apply cutting-edge technology to solve real-world and multi-dimensional healthcare problems, driving digital transformation to meet the clients needs. As a IT Support & Implementation Engineer, you will be working with a unique and gifted team of clinical and technical experts that are developing exciting products for our customers and collaborating with cross-functional teams.

As a Support and Implementation Engineer, the candidate will assist with the overall technical design concept and diagnostic tests to ensure that the features and performance meet the highest quality standards and business requirements

- Interacts with Project Managers and external customers to plan and support.

- Participate in Product installation and updates remotely or on the WebEx with customer.

- Keep track of every install and updates at customer environment in CRM.

- Engage with Project Manager and Solution Consultant on internal weekly meeting or with customers.

- Involve in troubleshooting of products with the Help Desk when called for assistance.

- Prepares documentations for the product development.

- Represents Kameda Infologics through professional interactions with all internal and external clients.

- Serves as a client advocate through product and implementation improvement collaboration.

- Increases and maintains technical knowledge related to our Products.

- Should be proficient in resolving SQL database issues in the client environment will be added advantage.

- Knowledge on network would be added advantage.

- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.

- Ready to work on weekend or nights at the time of Go Live of projects implementation.

- Technical training/experience in computer hardware and network components will be added advantage.

- Excellent communications skills and a great deal of patience.

- Training and/or related experience in a technical support environment.

- Open for traveling.

Skills Required :

- Education background : BE, MHA, MBA. MCA

- Experience : 3+ years working in Hospitals.

Healthcare Domain Knowledge :

- Understanding of workflows like patient registration, billing, scheduling, medical records, and pharmacy management.

Database and Query Management :

- PostgreSQL: Write and execute database queries to analyze and resolve data inconsistencies.

- Database Maintenance: Perform optimizations, backups, and restores for application databases.

Web Application Support :

- Back-End Support : Analyze server logs, API responses, and server-side scripts.

- Cloud and Hosting Support : Manage cloud-based applications hosted on platforms like Azure. Hosting of web application in IIS & Linux with basic DevOps knowledge.

Networking and Connectivity Support :

- VPN and Remote Access Configuration : Assist in setting up remote access for healthcare professionals.

- Network Monitoring Tools : Use various tools to diagnose network-related issues.

Technical Troubleshooting and Issue Resolution :

- Incident Management : Diagnose and resolve issues reported by end-users, including login problems, data errors, and performance issues.

- Problem Escalation : Escalate unresolved issues to higher-level support teams, developers, or system administrators.

Application Monitoring and Maintenance :

- System Monitoring : Continuously monitor the performance of applications to detect anomalies or downtime.

- Maintenance Activities : Perform updates, patches, and upgrades to ensure compliance and security.

- Data Backups and Recovery Testing : Verify backup schedules and conduct recovery testing to prevent data loss.

Integration and Interoperability Support :

- API and Third-Party Integrations : Support APIs for Electronic Health Records (EHR) systems and medical devices.