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38 Kalypso It Solutions Jobs
Associate Software Engineer (Java Support)
Kalypso It Solutions
posted 17hr ago
Job Role Insights
Key skills for the job
Job Description
- Provide L3/L4 support to customer on application functioning and architecture.
- Experience building scalable, resilient, and observable distributed systems troubleshooting
- Application/Product Issues troubleshooting and analysis within Service level agreement and forward it to concern teams.
- Understanding of product functionality (technical and functional) to resolve customer issues.
- Interaction with customer to understand the issues/queries through electronic mechanism or over phone call or sometimes on-site visits.
- Document and summarise the results of the issues, analysis, and escalated problems.
- Document and follow-up of customer suggestions for continued improvements to internal systems and products systems/portals.
- Seek opportunities to increase customer satisfaction and enhance client relationships.
- Understand each clients business process workflow, organisation, and goals.
- Focus on performance and scalability of the software and continuing changes.
- Detailed case management of software related issues.
- Manage multiple client calls and emails, escalating when needed.
- Ensure that client systems are operational, and in case of any loss of services, making sure that services are restored.
Educational Qualifications Experience:
- Bachelors degree in computer science /IT or appropriate equivalent [MCA, MCS, BCS -computer] etc
- Minimum of 1 - 3 years experience in a product/application support environment.
- Candidates ready to join as soon as possible within 3-4 weeks time.
- Ready to work in support in 24X7 rotational shift
- You will work hybrid -Work from Office
- You will report to Technical Support Manager
Skill Requirements:
- Good understanding of Java programming and database concepts required.
- Good understanding of Database skills and SQL query building required.
- Must have Good in English
- Good Pharma or related manufacturing process knowledge
- Have knowledge of Rockwells Factory Talk Production Centre or/and PharmaSuite will be an added advantage.
- Experience on at least one MES application software will be an added advantage.
- Knowledge of MES business and manufacturing process will be an added advantage.
- Willing to work in 24/7 shifts and Rotational Week-offs environment and ability to work in a flexible schedule.
- Understanding of client server-architecture will be an added advantage.
- Familiar with troubleshooting performance, network, or hardware related issues.
- As well or as a team member.
- Communicate issues and resolution to resolve customer problems.
- Expected to be client centric as a work culture.
Employment Type: Full Time, Permanent
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