IT Infrastructure Engineer

The Kaleris IT Infrastructure Engineer is responsible for providing IT infrastructure support to customers using N4 software, both onsite and cloud-hosted. This role involves working with a variety of customers to assist with strategic planning, technical design, and implementation, including on-premises/cloud hosting design, firewall setup and configuration, security audits, health checks, network hardware and software, server sizing and maintenance (such as patch management and antivirus), and WAN/communication links.

Responsibilities

• Maintain and troubleshoot customer IT infrastructure via Managed Services, including network hardware and software, servers, disaster recovery, storage, WAN/communication links, and cloud hosting.
• Design and maintain N4 on-premises and cloud environments for hosting N4 TOS software.
• Monitor and diagnose N4 TOS infrastructure incidents impacting software and underlying systems. Consult and troubleshoot customer-reported issues
• with N4 TOS software and infrastructure environment.
• Review and administer customer hardware/cloud setups and configurations.
• Respond to and resolve customer issues in accordance with Service Level Agreements (SLAs).
• Be on standby for critical P1 incidents, with availability to work weekends or shifts as required to support customers 24/7.

Requirements

• Min 3 years of experience
• Experience with server centralization, consolidation, and virtualization of servers, storage, and overall IT architecture.
• Deep technical knowledge of current network hardware, protocols, and internet standards.
• Strong understanding of underlying operating systems and their configurations.
• Good understanding of database technologies, including scaling, redundancy, and backup.
• Experience with network capacity planning, network security principles, and best practices.
• Ability to conduct research into networking issues and products as required.
• Excellent hardware troubleshooting experience.
• Expertise/qualification in:
• Load balancers
• Clustering
• Tomcat
• Oracle 11g or 11g RAC, SQL, and MySQL databases
• Red Hat Linux 5
• RAID
• Microsoft Server 2008
• ActiveMQ
• Microsoft SQL-Server 2012
• JMS
• Firewalls .

Knowledge, Skills, and Abilities

• Experience in the maritime or logistics industry is a significant plus.
• Familiarity with Navis TOS is a big advantage.
• Experience working in distributed virtual teams.
• Demonstrates a positive attitude and strong work ethic.
• Meticulous organizational and multitasking skills.
• Excellent customer service and follow-up skills.
• Ability to work well with others and follow instructions.
• Multilingual capabilities are a plus.