Client Services Support Specialist

Role & responsibilities

• Extensive experience in client support or a related field, preferably in client services.
• Strong communication and organizational skills.
• Ability to analyse data and drive continuous improvement.
• Proficiency with help desk software and ticketing systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Exposure to Service desk tools like JIRA, Service now etc
• Proficient in Excel and Word
• Computer savvy

Desired Skills:

• Familiarity with incident and problem management processes.
• Experience with documentation and process improvement.
• Strong English communication Written & Spoken
• Analyse data Trends / issues / Trouble shooting
• Knowledge of system administration, maintenance, and performance monitoring.
• Experience in Power Bi
• L1 support experience
• Team player

Preferred candidate profile

Educational Qualification:

• Bachelors degree in finance or Accounts or Commerce or Science a must
• Master’s degree a plus

Job Experience:

• Overall: 10 + yrs
• Relevant experience: 7+ yrs
• Client facing experience with APAC / UK / US customers a must
• Experience in service desk tools like JIRA a must.
• Experience in Team Workspace tools like confluence a must.
• Proficiency in Excel and Word