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11 FIN Infocom Jobs
Customer Relationship Management
5-10 years
Hyderabad / Secunderabad
1 vacancy
Customer Relationship Management
FIN Infocom
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Product Strategy and Vision : Develop a clear product strategy and vision by understanding customer needs, market trends, and business objectives. Define the product roadmap and communicate it effectively to stakeholders.
- Product Development : Collaborate with cross-functional teams, including engineering, design, and commercial, to define product requirements, features, and user experiences. Drive the product development process, ensuring timely delivery of high-quality software.
- Managing a team: You ll be responsible for managing a team of five, including internal UX/UI designers as well as a wider team of remote working Freelancers and Contractors. You should be able to align and manage each team member effectively to deliver strong results across multiple projects.
- Market Analysis : Conduct market research, competitive analysis, and customer feedback analysis to identify market trends, user needs, and opportunities for product enhancement. Use this information to make informed decisions and prioritise product features.
- Product Planning : Create and maintain a detailed product backlog, including user stories, feature prioritisation, and acceptance criteria. Work closely with the development team to plan and execute product sprints and releases.
- User Experience : Advocate for an exceptional user experience and work closely with UX/UI designers to ensure the product is intuitive, visually appealing, and meets user expectations. Conduct user testing and gather feedback to drive continuous improvement.
- Stakeholder Management : Collaborate with internal stakeholders, including growth, customer support, customer success and executive teams, to gather requirements, address concerns, and align product strategy with overall business objectives. Effectively communicate product updates and progress to stakeholders.
- Product Launch and Adoption : Coordinate and execute successful product launches, including the preparation of release notes, documentation, and training materials. Work with the sale and marketing teams to guide and influence the best go to market strategy for each release. Develop growth loop strategies to drive user adoption, engagement, and retention, continuously monitoring key metrics.
- Data Analysis and Optimisation : Utilize data-driven insights, analytics, and feedback loops to monitor product performance, identify areas for improvement, and optimise product features and functionality.
- Customer Relationship Management : Build strong relationships with key customers, gather feedback, and understand their pain points and needs. Advocate for customer-centricity and incorporate customer feedback into future product development and improvement efforts.
- Industry Knowledge and Trends : Stay up-to-date with industry trends, emerging technologies, and competitor offerings. Continuously expand knowledge and expertise in SaaS products and related domains.
5+ years of experience as a Product Manager for a SaaS oriented product
Strong understanding of product management principles, processes, and best practices
Experience in managing end-to-end development projects Proficiency in utilizing project management tools like Jira is essential
Proven track record of successfully launching and managing software products
Excellent analytical, problem-solving, and decision-making skills Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
Passion for technology and keeping up with industry trends
Able to overcome challenges quickly and effectively Be adaptable and be able to work on strict deadlines
Youll need to work under pressure and be smart with your time
Willingness to learn, develop and grow with the company
Self starter, quick learner and highly organised Keen to learn about new and emerging technologies Be fun, friendly and build great relationships with colleagues and clients
Employment Type: Full Time, Permanent
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What people at FIN Infocom are saying
Customer Relationship Manager salary at FIN Infocom
reported by
1
employee
with 4
years exp.
₹3.2
L/yr - ₹4.1
L/yr
At
par with the average Customer Relationship Manager Salary in India
View more details
What FIN Infocom employees are saying about work life
based on 33 employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIN Infocom Benefits
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