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3.5

based on 37 Reviews

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11 FIN Infocom Jobs

Technical Support International Voice Process

FIN INFOCOM Pvt Ltd

 · 

3.5

 based on 37 Reviews

0-2 years

Hyderabad / Secunderabad

1 vacancy

Technical Support International Voice Process

FIN Infocom

posted 17d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Hardware Networking Application Support International Voice Process International Process

+ 1 more

Job Description

Key Skills
communication skills , basic computer knowledge , customer service, international voice experience
 
A Technical Support Executive is responsible for assisting customers with technical issues or questions relating to hardware or software devices. Their duties include taking phone calls from customers or communicating with them, helping customers diagnose technical issues over the phone and speaking with them about software installations, connections & troubleshooting.
Roles and Responsibilities:
1. Excellent oral and written communication skills, should be able to handle UK customers.
2. Provide IT assistance to include application support, hardware and software installation and troubleshooting.
3. Answering phone calls, writing replies to emails and excelling in customer service
4. Providing technical solutions to different problems of clients by taking the help of different tools.
5. Ensure that the call comments are properly arranged and suitable information is provided to clients.
6. The standard of each call should be properly maintained in a comprehensive manner taking into view each aspect of attending the customer, listening to their problems and offer appropriate solutions to them
7. Providing support to internal and external end users.
8. The job will require handling inbound calls / Emails / Chats regarding technical issues for end users.
Skills Required:
1. Previous experience of any international process with hardware troubleshooting is preferred.
2. Ability to learn and adapt hardware and software.
3. Assessing the customer support needs.
4. Should have the ability to work in a team and interact with the client.
5. Should be empathetic and flexible to interact with agitated customers.

Employment Type: Full Time, Permanent

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What people at FIN Infocom are saying

What FIN Infocom employees are saying about work life

based on 37 employees
62%
79%
70%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

FIN Infocom Benefits

Soft Skill Training
Team Outings
Work From Home
Job Training
Cafeteria
Education Assistance +6 more
View more benefits

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