AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Engaged Employer
i
This company page is being actively managed by
FIN Infocom Team. If you also belong to the team, you
can get access from
here
FIN Infocom
Compare
All Filters
10 FIN Infocom Jobs
Semi Voice Process
FIN Infocom
posted 4d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
We are looking for enthusiastic and dynamic individuals to join our team as Menu Specialists in our Semi Voice Process. As a Menu Specialist , you will be responsible for assisting customers with menu-related inquiries and helping them make informed decisions about food and beverages in a friendly and professional manner.
This is an excellent opportunity for freshers who are passionate about customer service and have strong communication skills. No prior experience is required, as we will provide comprehensive training to help you succeed in this role.
Key Responsibilities: - Customer Support: Handle inbound or outbound calls (semi-voice process) to assist customers with menu-related questions, recommendations, and clarifications.
- Product Knowledge: Gain and maintain a deep understanding of the products (menu items) and services offered by the company to provide accurate information.
- Provide Assistance: Assist customers in placing orders, making special requests, or resolving any menu-related issues.
- Problem Resolution: Address customer concerns regarding menu items and escalate issues when necessary to ensure complete customer satisfaction.
- Maintain Communication: Ensure clear and professional communication at all times with customers and team members.
- Follow Process Guidelines: Adhere to company policies, procedures, and quality standards to ensure a smooth customer experience.
- Meet Performance Metrics: Achieve individual and team performance goals related to call handling, customer satisfaction, and quality assurance.
- Education: Freshers with a minimum of 12th grade pass (higher education preferred).
- Communication Skills: Strong verbal communication skills with a good command of English (additional languages are a plus).
- Customer Focused: A passion for providing excellent customer service.
- Attention to Detail: Ability to understand and accurately communicate menu items and services.
- Basic Computer Skills: Comfortable working with systems and data entry.
- Team Player: Ability to work collaboratively in a team-oriented environment.
- Adaptability: Willingness to learn and adapt to new processes and tools.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Semi Voice Process roles with real interview advice
What people at FIN Infocom are saying
What FIN Infocom employees are saying about work life
based on 36 employees
Flexible timing
Monday to Friday
No travel
Day Shift
FIN Infocom Benefits
View more benefits
Compare FIN Infocom with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
Accel Frontline
Compare
Northcorp Software
Compare
Elentec Power India (EPI) Pvt. Ltd.
Compare
HyScaler
Compare
Appsierra
Compare
Yashi Consulting Services
Compare
VHS Consulting
Compare
IVTL Infoview Technologies
Compare
Apex CoVantage
Compare
Apmosys Technologies
Compare
DynPro
Compare
Similar Jobs for you
Share an Interview