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161 Juniper Networks Jobs
Product Manager - Support Services Automation
5-10 years
Bangalore / Bengaluru
1 vacancy
Product Manager - Support Services Automation
Juniper Networks
posted 1mon ago
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Flexible timing
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Job Description
.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Position : Product Manager - Support Services Automation
Experience: 10+ years
Location; Bangalore
Juniper Networks is seeking a result-oriented Product Manager with expertise in Salesforce Service Cloud (SFDC) systems and applications to join the services team to drive support automation roadmap and products to join our team. The ideal candidate will be responsible for analyzing business processes, gathering requirements, and translating them into technical solutions within the SFDC ecosystem. The Business Analyst will collaborate with stakeholders, including business users, IT teams, and vendors, to deliver effective solutions that meet business needs and drive operational excellence..
Responsibilities:
- Collaborate with Business and Product teams to define, prioritize, and document business and functional requirements for CRM solution.
- Evaluate information from multiple sources, reconcile inconsistencies, and create detailed requirements for implementation.
- Collaborate with Internal teams to design an effective solution that depicts end to end seamless workflow
- Develop BRD s with written requirements, success metrics, and use-cases for new projects, guiding them from ideation to iteration.
- Map functional requirements to existing CRM features and functionality.
- Identify and document process gaps and improvements, working with SMEs.
- Develop a roadmap by staying informed about CRM trends and business line requirements.
- Define product roadmap for optimizing operations, leading agile projects for Customer Support transformation.
- Lead discussions across the enterprise to understand current business needs and pain points, developing optimal customer experience solutions.
- Define project scope, timeline, and roadmap, ensuring reporting to senior leadership.
- Measure and track KPIs, tying them back to OKRs, and develop strategies to meet business objectives.
Required Skills/Experience:
- Bachelors degree in Business Administration, Information Technology, or related field.
- Working knowledge and experience with SFDC systems and applications.
- Strong understanding of business processes, workflows, and data models within the SFDC ecosystem.
- Excellent analytical, problem-solving, and communication skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Salesforce certifications (e.g., Salesforce Administrator, Salesforce Developer) preferred.
- Experience in strategies, best practices for SEO content optimization
- Experience in developing AI/machine learning scalable Gen AI solutions
- Expertise in developing RESTful API s
- Experience with Agile methodologies and project management tools (e.g., JIRA) is a plus.
.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Product Manager roles with real interview advice
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What people at Juniper Networks are saying
Product Manager salary at Juniper Networks
reported by
2
employees
with 4-8
years exp.
₹37.7
L/yr - ₹48.2
L/yr
101%
more
than the average Product Manager Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 417 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
Product Manager - Support Services Automation
5-10 Yrs
Bangalore / Bengaluru
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