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1 JSD Innovations Job

Team Lead - Customer Email Support

2-5 years

New Delhi

1 vacancy

Team Lead - Customer Email Support

JSD Innovations

posted 25d ago

Job Description

Company: Jsd Innovations Private Limited
Location: Unit 999, 9th Floor, Vegas Mall, Corporate Building, Dwarka Sector 14, New Delhi 110078

Position: Team Lead Customer Email Support

Shift Timing: Day Shift (10:30 AM to 7:30 PM)
Working Days: Monday to Saturday
Experience: Minimum 2 years in email handling for international clients
Education: Graduate
Salary: Negotiable
Joining: Immediate

Key Responsibilities:

  • Manage and lead a team of customer support representatives handling email correspondence.
  • Monitor and ensure the team meets performance metrics such as response time, accuracy, and customer satisfaction.
  • Handle escalated emails and complex client queries professionally and efficiently.
  • Train and mentor team members to improve their email handling and problem-solving skills.
  • Ensure timely responses to client emails, maintaining the companys reputation for excellent support.
  • Prepare and share performance reports with senior management.
  • Identify and implement process improvements to enhance team efficiency and customer experience.

Requirements:

  • Experience: Minimum 2 years of hands-on experience in email handling, preferably with international clients.
  • Education: Graduate in any discipline.
  • Skills:
    • Excellent written and verbal communication skills.
    • Strong organizational and leadership abilities.
    • Proficiency in using email platforms and CRM tools.
    • Problem-solving skills with a customer-first approach.
    • Ability to work under pressure and manage deadlines.

Perks and Benefits:

  • Competitive salary (negotiable based on experience and skills).
  • Opportunity to work with a dynamic and growing team.
  • Modern workspace at a premium corporate location.


Employment Type: Full Time, Permanent

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JSD Innovations Benefits

Work From Home
Free Food
Team Outings
Soft Skill Training
Free Transport
Child care +6 more
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Team Lead - Customer Email Support

2-5 Yrs

New Delhi

25d ago·via naukri.com
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