Team Lead - International Chat/Email Support

We Are Hiring: Team Lead International Chat/Email Support (US Pet Insurance Process)

Location: Coimbatore
Shift: Night

Job Description:
Step into a leadership role! We’re seeking a skilled Team Lead to guide and support our Chat/Email Support team in delivering top-notch customer service for a US-based pet insurance process. Lead with empathy, resolve escalations, and ensure operational excellence.

What We’re Looking For:

Experience: Minimum 4+ years in Chat/Email support, with at least 1 year in a Team Lead role.
Skills: Proficiency in managing concurrent chats and emails, with strong written communication and multitasking abilities.
Tech Knowledge: Hands-on experience with Google Suite, chat platforms, and browsers.
Leadership: Proven ability to mentor, monitor performance, and inspire a team.
Qualities: Compassionate, detail-oriented, and adaptable to dynamic environments.

💼 Responsibilities:

• Manage team performance and ensure SLA adherence.
• Handle escalated customer queries with professionalism.
• Train and develop team members for optimal productivity.

Ready to lead the way? Apply now!
📧 Email: roshan.r@kgis.co
📲 WhatsApp: +91 99942 63810