Customer Support Executive

Please call @8073228266 for More info

Mandatory skills-Semivoice And chat experience

Role and Responsibilities:

• Manage large amounts of incoming/outgoing call, email and chat queries.
• Develop an amicable customer relationship/experience.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive

communication.

• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time

limits; follow up to ensure resolution.

• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage with existing & prospective customers.
• Meet or exceed targets for all assigned product/project