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Engaged Employer

JPMorgan Chase & Co.

Compare

4.0

based on 6.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

669 JPMorgan Chase & Co. Jobs

Application Support Professional

JPMorgan Chase

4.0

based on 6.2k Reviews

2-7 years

Hyderabad / Secunderabad

1 vacancy

Application Support Professional

JPMorgan Chase & Co.

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Python Automation Testing Information Technology Clinical SAS Programming System Engineering Application Support

+ 4 more

Job Description

As an Application Support at JPMorgan Chase within the Employee Platform, you will use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. Youll work collaboratively in teams on a wide range of projects based on your primary area of focus design or programming. While learning to fix application and data issues as they arise, youll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, youll have the opportunity to develop professionally and to grow your career in any direction you choose.

Job responsibilities

Participates in triaging, examining, diagnosing, and resolving incidents and work with others to solve problems at their root.
Participate in weekend support rota to ensure adequate business support coverage during core hours and weekend (rota basis) as part of a global team.
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
Participates in root cause calls and drives actions to resolution with a keen focus on preventing incident.
Recognizes the manual activity within your role and proactively works towards eliminating it through either system engineering or updating application code.

Required qualifications, capabilities, and skills.

Formal training or certification on Application Support concepts and 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Experience in observability and monitoring tools and techniques.
Experience with one or more general purpose programming languages (Python or C#) and/or automation scripting (PowerShell Script)
Experience in observability and monitoring tools and techniques.
Familiar with tools such as Splunk, ServiceNow, Dynatrace, etc.
Experience in CI/CD tools like Jenkins, Bitbucket, GitLab, Terraform
Eagerness to participate in learning opportunities to enhance one s effectiveness in

Preferred qualifications, capabilities, and skills

Experience and understanding of Genetec Security Desk
Understanding of cloud infrastructure

Employment Type: Full Time, Permanent

Read full job description

JPMorgan Chase & Co. Interview Questions & Tips

Prepare for JPMorgan Chase & Co. roles with real interview advice

Top JPMorgan Chase & Co. Application Support Professional Interview Questions

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