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654 JPMorgan Chase & Co. Jobs

Fraud Supervisor- Front Hot Line

2-5 years

Bangalore / Bengaluru

1 vacancy

Fraud Supervisor- Front Hot Line

JPMorgan Chase & Co.

posted 2d ago

Job Description

You are a natural leader. You do what s right for customers and colleagues and you inspire others to do the same. Join our dynamic team and make a meaningful impact by leading your team to create great customer experiences that cultivate long-lasting relationships.
Job Summary
As a Fraud Supervisor in our Front Hot Line team, you will have the opportunity to manage a dynamic team. We seek team members who take initiative, adjust quickly to change, maintain a positive attitude, and take responsibility for results. In this role, you will be able to deliver a great customer experience, even when handling challenging situations. You will have the chance to offer customers alternative solutions and enhanced products, making a real impact on our customer relationships.
Job Responsibilities
  • Develop and lead team of Specialists
  • Lead by example and coach on key behaviors to drive results
  • Handle for performance management
  • Select and retain talent
  • Identify ways to support inclusion and diversity
  • Manage team performance, leading by example and coaching on key behaviors to Motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards
  • Resolve employee and escalated customer problems and inquires
  • Operates with urgency and meet deadlines
Required Qualifications, Skills and Capabilities
  • Must be willing to work in an environment that requires phone-based customer interaction
  • Experience with multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Fluency in Windows Operating Systems and Microsoft Office tools
  • Ability to delegate tasks, Conflict resolution skills, Prioritize diverse workloads
  • Participates in execution of strategy
  • Specialized functional or technical knowledge that allows for independent thought and action on important department activities
  • Required to abide by all applicable regulatory and department practices and procedures
  • Drive risk and control initiatives
Preferred Qualifications, Skills and Capabilities
  • Advanced proficiency with computer functions with MS Office Suite strongly preferred
  • High School Diploma or equivalent required, Bachelor s degree preferred
  • Communicate both verbally and written
  • Ability to influence internal and external business partners
  • Relationship management
  • Minimum of two years management experience strongly preferre

Employment Type: Full Time, Permanent

Read full job description

JPMorgan Chase & Co. Interview Questions & Tips

Prepare for JPMorgan Chase & Co. roles with real interview advice

Top JPMorgan Chase & Co. Fraud Supervisor Interview Questions

Q1. A rat has 3000 gm of rice, he has to travel a distance of 3000m, he eats 1gm rice/m, his maximum carrying capcity is 1000 gm,how should he t ... read more
Q2. Split Binary String Problem Statement Chintu has a long binary string str . A binary string is a string that contains only 0 and 1. He cons ... read more
Q3. There are 8 bottles of milk out of which one bottle is poisoned. What will be the minimum number of persons required to find the poisoned bo ... read more
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What people at JPMorgan Chase & Co. are saying

Fraud Supervisor salary at JPMorgan Chase & Co.

reported by 4 employees with 3-9 years exp.
₹8.5 L/yr - ₹11 L/yr
At par with the average Fraud Supervisor Salary in India
View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 6.2k employees
64%
87%
76%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

JPMorgan Chase & Co. Benefits

Submitted by Company
Employee Programs
Wellness Programs
Health Care and Insurance Plans
Family Care
Retirement Savings Programs
Submitted by Employees
Free Transport
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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JPMorgan Chase & Co. Bangalore / Bengaluru Office Location

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Bengaluru Office
501, 5th Floor, Prestige Centre Point, 7 Cunningham Road Bengaluru
Karnataka 560056
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