Software Engineer III- Service Now

As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile team to design and deliver trusted market-leading technology products in a secure, stable, and scalable way. You are responsible for carrying out critical technology solutions across multiple technical areas within various business functions in support of the firm s business objectives.

Job responsibilities

• Executes software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Creates secure and high-quality production code and maintains algorithms that run synchronously with appropriate systems
• Develop and modify ServiceNow workflows, forms, lists, business rules, script includes, UI components.
• Provide solutions through configuration and customization including, but not limited to user interface, workflow administration, reports, data imports, integration, custom scripting and third-party software integrations whilst applying best practices
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improving or further integrations leveraging ServiceNow.
• Develop requirements, craft and execute test plans, administer ServiceNow and serve as tier 2 support.
• Identify ServiceNow system deficiencies and recommend solutions.
• Participate in creating and developing standards, best practices, support guidelines and procedures
• Partner with integration subject matter expert to use MID servers, APIs, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities from ServiceNow
• Expand and Implement other ServiceNow modules covering the entire Enterprise Service Management spectrum

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Hands on experience developing and configuring on the ServiceNow Platform
• Experience in ServiceNow configuration & administration with strong understanding of ServiceNow platform and PaaS model with relevance to ServiceNow integration solutions including common authentication protocols, Web Services patterns (REST, polling, call back) and MID servers.
• Experience leveraging ServiceNow codeless technologies - Flow Designer and Integration Hub
• Certified ServiceNow Administrator and Certified Implementation Specialist in one module (ITSM, ITOM, ITBM)
• Experience with augmenting the CMDB model.
• Experience with developing a full service request model; including deployment of custom dashboards for individual departments, as part of the request service.
• Experience with AJAX based Service Portal technology.
• Understanding of working with Web technologies such as SOAP, JSON, XML and Web Services.
• Software development experience with one or more general purpose programming languages including but not limited to Java, Python, JavaScript, JS Libraries and Framework.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies
• Ability to multi-task across project/initiatives and deliver according to time commitments
• Ability to collaborate across multiple teams to agree designs and implementation plans