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Technical Support Specialist III
Johnson Controls
posted 10hr ago
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Flexible timing
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Job Description
Wha t y o u w il l d o
D u t i e s an d r e s pon s i bi li t i e s
P r o v i d e t e ch n ical a n d ap p licati o n su p p o rt v ia p h o n e a n d em ail a s per the q u e u es and c u st om er n e e d s
U nd ers t a n d t h e issue r ep o r t e d and e n su r e accu r a te re s o l u t i o n is p r ov i d ed to t h e cust o m e r s,
b ack e d w i th c om p l e t e d o c u m entat i o n
D e v e l o p s k ills o n ana l y tical th in ki n g and h o listic pro b l e m s o lving o f t e ch n ical i s su e s t o tr o ub les h o o t real - ti m e ca s es, i n cl ud i n g t h e c o r r ect u s e o f k no wled g e - b a s ed arti c les
C o n tri bu t e s t o S O P s, n e w p r o ced u r e s and u pd at e s as n e e d ed
W o r k s c l o se l y w i th L e v el 2 En g i n e e rs / t e a m t o c om m u n icate a n d r ecr e a te c u s t om er iss u es ( in la b ) a n d s o l v e c o m p lex p r o b l e m s t o p r o v i d e cu s t o m e r s w ith an al l -i n - o n e su p p o rt a n d s o l u t i o n e x p erien c e
A dh erence t o specif i c d a y - t o - d ay w o r k i n stru c ti o n s c a se m a n a g e m ent in S a l es f o r ce, re p o rti ng ,
m e e t i n g t h e S L A s a n d F C R (Fi r st Call R e s o l u ti o n ) t ar g e ts specif i ed by the i n -li n e M a n a g er
U nd ers t a n d t h e pro du ct H o w y o u w i l l do i t Ex pe ri en c e r equ ir ed
T e ch n ical e x p erie n ce ( fiel d ) o f 5- 9 y e a rs in t r o ub les h o o ti n g be l o w
o B u il d i n g m a n a g e m ent S y s t e m s ( B M S)/E n ergy M a n a g e m ent Sys te m s( E M S) which i n cl ud es C h illers, Ch i lled wa t er s y s t e m s, Air Ha nd li n g Un i ts (A H U), R oo f T o p Un i ts ( RTU), V ar i a b le Air V o l um e(V A V) and Fan C o il U n its(FCU)
o C o mm un ic a ti o n p r o t o c o l l i ke BAC n e t, M O D BUS k n o w l ed g e will b e an ad d ed a d v a n tage
o H o t Wat e r s y s t e m and B o i l ers b asics
o U nd ers t a nd i n g o f wiri n g d i a g ram is a m u st
I n f o r mation S e c u ri t y R e s p on s i b i l i t i e s
A dh ere t o JCI p o l i cies, g u i d eli n es a n d p r o ced u res per t ai n i n g t o t h e p r o t e c ti o n o f i n f o r m a ti o n asse t s
A dh ere t o JCI p r o du ct s ec u rity s tan d ar d s and g u i d eli n es f o r s e cu r ed s o f t ware p r o du ct d e v e l o pm ent
The s o f t ware, licen s es, sh a ll be d e p l o y ed and u s ed o n ly in ac c o r d a n ce w ith JCI li c ensi n g
a g re e m ents
U n less p r o v i d ed in the ap p l ica b le licen s e, n o tic e , o r a g re e m ent, c o p y ri gh t e d s o f t ware sh a ll n o t be dup licat e d , e x cept f o r b a c k u p and arch i v al pu r p o s es
A n y s o f t w a r e that is ac qu i r ed il l ega l ly o r d o es n o t ha v e a v al i d licen s e sh a ll n o t b e d ep lo y ed o r u sed. C o p y i n g o f th i rd par t y m at e ri a l s w i th o u t an ap p r o p ri a te license is p r o h i b it e d
The e m p l o y e es, c o n tr a c t o r s o r th i r d - p arty p ers o nn el s h all n o t c o py , e x tract o r r e p r o du ce in a n y wa y , c o p y ri gh t e d ma t erial f r o m t h e I n t e r n e t o n in f o r m ati o n s y s t e m s pr o v i d ed b y o r g a n i z ati o n , o ther than pe r m it t ed by c op y ri gh t law
Im p l e m ent a pp r o p ri a te p h y sical and t ech n ical s afe g u ar d s t o pro t ect t h e c o n fi d e n tial i t y , in t egr i ty a n d a v ai l a b ility o f in f o r m a t i o n ass e ts
A l l e m p l o y e e s, c o n trac t o rs a n d t h ird parties sha l l be r e sponsi b le t o r ep o r t all in f o r m at i o n s e cu r ity i n ci d ents, ale r ts, warn ing s a n d sus p ec t ed v u l n era b ilit i es, in a ti m ely m a nn e r , and share such i n f o r m a ti o n o n ly w ith a u t h o ri z ed per s o nn el
Wha t w e l oo k f or
Q ua li f i c a t i ons
B.E / B.Tech / M .T e ch M e c h a n ical E ng i n e e ri n g
Kno wl ed g e , sk i l l s, an d a b i l i t i e s r equi r e d
G oo d K no wled g e o f HV A C Eq u i p m ent l i ke c h il l er, R T U , FCU, A H U e t c .
G oo d u nd ers t a nd i n g o f e l e ctricals
A b le t o r e ad and in t erp r et the w ir in g d ia g r a m s
G oo d v erb a l a n d w r i t t en c om m un icati o n s k ills (e m ail writi n g s k ills)
Basic l e v el o f p r o ficie n cy in M ic r o s o ft O ff i ce Ex c el and Outl o o k
Str o n g c u s t o m er se r v ice k n o w - h o w
Escalat i o n M a n a g e m ent
G oo d inter p e r s o n al a n d p r o b l e m -s o l v i n g s k ills
A b ility t o w o rk in d epen d e n tly and / o r in a t e a m en v i r o nm ent
A b ility t o w o rk in s h ift s all ti m e z o n e in US ( p r i m ar i ly 6 .3 0 p m to 3 . 30 a m IST)
S a lesf o r c e C R M usa g e will b e an ad d ed ad v a n tage
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Technical Support Specialist 2 roles with real interview advice
People are getting interviews at Johnson Controls through
People are getting interviews through
(based on 168 Johnson Controls interviews)
Job Portal
Referral
Campus Placement
Recruitment Consultant
Company Website
Walkin
30%
18%
13%
8%
5%
5%
21% candidates got the interview through other sources.
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Confidence
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What people at Johnson Controls are saying
Rating based on 1 Technical Support Specialist 2
review
Anonymous · IT Support
in Pune
Likes
Great working environment.
Dislikes
Nothing. Everything is great here you will love to work.
Read 1 reviewTechnical Support Specialist 2 salary at Johnson Controls
reported by
5
employees
with 5-8
years exp.
₹6.2
L/yr - ₹14
L/yr
15%
more
than the average Technical Support Specialist 2 Salary in India
View more details
What Johnson Controls employees are saying about work life
based on 2.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Johnson Controls Benefits
Submitted by Company
Free Transport Education Assistance Health Insurance Job Training
Submitted by Employees
View more benefits 
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Johnson Controls Pune Office Locations
Pune Office
Johnson Controls India Engineering, 6, Commerzone IT Park Internal Road, Yerawada
Pune
Maharashtra 411006
Maharashtra 411006
Pune Office
Johnson Controls Private Limited, 301, Zanith Complex, 28/2, K M Gandhi Path, Shivaji Nagar, Shivaji Nagar
Pune
Maharashtra 411045
Maharashtra 411045
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