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4 Vadvice Consulting Jobs
Technical Support Engineer III
5-10 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer III
Vadvice Consulting
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide high quality support via Zendesk and Zoom calls, helping our customers troubleshoot and resolve any issues that arise
- Maintain high ticket productivity and have a minimal backlog
- Respond to cases in our support ticketing system as per agreed SLA s and manage a minimal backlog of pending cases while maintaining the quality of support provided
- Maintain a healthy CSAT score aligned to the organizational goal
- Follow standard procedures for proper and timely escalation of unresolved issues to the appropriate internal teams
- Triage, plan and report common/redundant support ticket trends and work on a plan to mitigate them using customer self serve model
- Take ownership of key projects and successfully follow and execute on the same
Essential Qualifications:
- Minimum 5 yrs of hands on support experience with global customers in the product support space
- Ability to work we'll as a member of a large team spanning multiple cultures and time zones
- Readiness to work in India Night shift (US Day shift) and weekend shift as required
- A self starter and quickly ramp up on the product and independently resolve issues with minimal help
- Proficiency in HTML, CSS, JavaScript
- Knowledge of database tables & SQL
- Fluent in English with excellent listening, verbal and written communication skills
- Excellent critical thinking skills with an ability to find creative solutions
- Highly detail-oriented and focused on quality
- Intermediate to advanced knowledge of Excel required
- Flexibility and agility with changing priorities and responsibilities in a fast paced environment
Employment Type: Full Time, Permanent
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What people at Vadvice Consulting are saying
What Vadvice Consulting employees are saying about work life
based on 4 employees
Flexible timing
Monday to Friday
No travel
Vadvice Consulting Benefits
Work From Home 
Education Assistance 
Soft Skill Training 
Job Training 
Free Transport 
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