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Integrations Support Specialist (Corrigo)
JLL Technologies
posted 7d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As an Integrations Support Specialist, you will be responsible for
-
- We are seeking a skilled Integration Support Specialist to join our Implementation and Engineering Services team . The successful candidate will be responsible for handling complex technical issues for the largest companies we work with . This role requires in-depth technical knowledge, strong problem-solving skills, and excellent customer service abilities.
- Key Responsibilities:
- Receive and manage escalated technical issues from Level 1 support
- Diagnose and resolve complex software and network problems
- Provide advanced technical support to customers via phone, email, and remote access tools
- Develop and maintain technical documentation for internal use
- Collaborate with other departments to address recurring issues and improve product quality
- Mentor and provide technical guidance to other Level 2 teams
- Identify and escalate critical issues to Level 3 support or development teams when necessary
- Maintain up-to-date knowledge of company products, services, and industry trends
- Participate in on-call rotations to provide after-hours support as needed
- Other Responsibilities:
- T roubleshoot intricate integration efforts and the interoperability of various technology stacks.
- Collaborate and review solutions with integrators and developers within the engineering practice to ensure each integration maintains a consistent level of quality and standards.
- Personal development
- Fully understand the products, workflows, features, relationships and how these are used by our broader customer base
- Stay up to date on new features releases, known issues, work arounds and processes (Release Management)
- Interact with departments related to and connected to support to build relationships and discover opportunities for cross-departmental collaboration and growth
- Be the liaison between Tier 2 Support team and upper-level Tech Ops and Engineering resources
- Requirements:
- 3+ years of experience in technical support, preferably with 1+ years at Level 2 or higher
- Troubleshoot and debug technical issues, providing timely resolutions.
- Proven ability to investigate and document high visibility issues for escalation
- Ability to explain complex situations to a wide audience
- Excellent problem-solving and analytical skills
- Strong verbal and written communication skills
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Experience with ticketing systems and remote support tools
- Independently motivated
- Ability to multi-task in a fast-paced environment
- Preferred: working knowledge of the Corrigo or IWMS related applications
- Sound like you? Before you apply it s worth knowing what we are looking for:
- In-depth troubleshooting and problem-solving
- Customer service orientation
- Time management and prioritization
- Teamwork and collaboration
- Adaptability and continuous learning
- 3 years of strong technical integration experience supporting complex applications
- Coding experience a plus (SQL, HTML, XML)
- Experience with SQL Server Management Studio a plus
- Strong analytical and troubleshooting skills
- Solution design and development skills
- Excellent attention to detail
- Independently motivated
- Ability to multi-task in a fast-paced environment
- Preferred: working knowledge of the Corrigo or IWMS related applications
JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you ve got deep experience in commercial real estate, skilled trades, and technology, or you re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Location:
Employment Type: Full Time, Permanent
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based on 64 employees
Flexible timing
Monday to Friday
No travel
Day Shift
JLL Technologies Benefits
Work From Home 
Cafeteria 
Team Outings 
Health Insurance 
Education Assistance 
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