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306 JLL Jobs

Performance Management Lead

JLL

based on 4.7k Reviews

6-9 years

Bangalore / Bengaluru

1 vacancy

Performance Management Lead

JLL

posted 25d ago

Flexible timing

Key skills for the job

+ 4 more

Take the lead on the transition and on-going governance of JLL s Master Service Agreement (MSA).
Serve as the primary point of contact for the client on contractual and governance matters.
Coordinate monthly contract management and governance meetings.
Manage, negotiate, and implement MSA variations.
Maintain and archive all MSA-related documentation and formal correspondence.
Manage internal account planning and audits.

Performance Management

Develop and implement a comprehensive performance management framework for the contract.
Monitor KPI performance targets with the account team.
Implement real-time reporting on key performance metrics to enable the account team to monitor their performance.
Complete formal KPI reporting and present results at the quarterly business review meeting, including creating action plans to address any underperformance.
Manage JLL s Client Voice satisfaction survey for the client.

Reporting & Business Intelligence

Support all account business intelligence activities.
Collaborate on design, delivery and maintenance of business intelligence reports, dashboards and data analysis for the client.
Coordinate all contractual reporting obligations.
Manage ad-hoc and urgent reporting/data requests from the client.

Data Governance

Support the governance of the account s data.
Monitor and regularly report on the account s data quality.
Collaborate on the Implementation of a comprehensive data governance framework, including data standards, processes and audits to ensure complete and accurate data across all systems.
Work with the Data Program Manager to design and implement plans to improve data quality.

Performance objectives

Key skills

Organised and able to work with minimal supervision.
Experience in contract, client relationship and performance management.
Experience with control, compliance and audit will be helpful.
Ideally you ll have experience working in a large, diverse, complex organisation with geographically dispersed teams and complex technical environments.
Demonstrated information management and data analytics skills.
Experience in the commercial property sector is desirable but not essential.

Sound like you? To apply you need to be

Experienced manage large contracts, ideally regional or global.
Used to working with stakeholders with different experience levels from entry level roles to senior leadership, and can work and communicate effectively across organisational lines.
Able to handle multiple tasks across a range of disciplines simultaneously.
Good with all types of technology, able to learn new systems quickly and have a good foundational understanding of technology concepts.
An analytical thinker and able to simplify complex issues and solve problems creatively.
Able to manage competing priorities, be resilient, and able to resolve conflict quickly to achieve desired results.
Trustworthy and able to establish and maintain a high level of customer confidence in the information and analytics space.