Performance Management Lead

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Performance Management Lead

Account Management - Work Dynamics (Country, Region)

Job Description

Duties Responsibilities

Contract Governance

• Take the lead on the transition and on-going governance of JLL s Master Service Agreement (MSA).

• Serve as the primary point of contact for the client on contractual and governance matters.

• Coordinate monthly contract management and governance meetings.

• Manage, negotiate, and implement MSA variations.

• Maintain and archive all MSA-related documentation and formal correspondence.

• Manage internal account planning and audits.

Performance Management

• Develop and implement a comprehensive performance management framework for the contract.

• Monitor KPI performance targets with the account team.

• Implement real-time reporting on key performance metrics to enable the account team to monitor their performance.

• Complete formal KPI reporting and present results at the quarterly business review meeting, including creating action plans to address any underperformance.

• Manage JLL s Client Voice satisfaction survey for the client.

Reporting Business Intelligence

• Support all account business intelligence activities.

• Collaborate on design, delivery and maintenance of business intelligence reports, dashboards and data analysis for the client.

• Coordinate all contractual reporting obligations.

• Manage ad-hoc and urgent reporting/data requests from the client.

Data Governance

• Support the governance of the account s data.

• Monitor and regularly report on the account s data quality.

• Collaborate on the Implementation of a comprehensive data governance framework, including data standards, processes and audits to ensure complete and accurate data across all systems.

• Work with the Data Program Manager to design and implement plans to improve data quality.

Performance objectives

• Compliance with all contractual obligations and deadlines.

• Ongoing improvement in performance targets and KPI results.

Key skills

• Organised and able to work with minimal supervision.

• Experience in contract, client relationship and performance management.

• Experience with control, compliance and audit will be helpful.

• Ideally you ll have experience working in a large, diverse, complex organisation with geographically dispersed teams and complex technical environments.

• Demonstrated information management and data analytics skills.

• Experience in the commercial property sector is desirable but not essential.

Sound like youTo apply you need to be

• Experienced manage large contracts, ideally regional or global.

• Used to working with stakeholders with different experience levels from entry level roles to senior leadership, and can work and communicate effectively across organisational lines.

• Able to handle multiple tasks across a range of disciplines simultaneously.

• Good with all types of technology, able to learn new systems quickly and have a good foundational understanding of technology concepts.

• An analytical thinker and able to simplify complex issues and solve problems creatively.

• Able to manage competing priorities, be resilient, and able to resolve conflict quickly to achieve desired results.

• Trustworthy and able to establish and maintain a high level of customer confidence in the information and analytics space.

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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