Building Operations, Transport Services

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Senior Executive operations

Ground Transport Operations

What this job involves

Delivery of Client Satisfaction

• Replying to the mail as per the employees query
• Accommodating Adhoc/unregister request and maintaining report
• Make sure vehicles are available for drop
• Reporting of any abnormal situation
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Cross check on vehicle deployment, sequence, and timings
• Vehicle tracking for sanitization
• Ensuring vehicle reaching well in advance for drop track with the vendors and share the report
• Receiving calls and providing right information to the employee based on the query
• Replying to the mail as per the employees query
• Live tracking of trips ( inbound /Out bond)
• Accommodating Adhoc/unregister request and maintaining report
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Assist medical request on high priority
• Cross check on vehicle deployment, sequence, and timings
• Live track on CC TV footage and communicating the team if any issue
• Vehicle tracking for sanitization
• Ensuring vehicle reaching first point on time
• Routing to be completed with in the time.
• Vendor management

Note :- not withstanding to only to the points mentioned responsible for any other operation , safety , compliance , Audit etc.,

Achieving Safety aspects

• Tracking the Escort availability trips with female employee first pickup/last drop during night hours
• Monitoring the all the vehicles trip closure through technology tool
• Monitoring and action on the live security dash board alerts like
  • Device not reachable,
  • Employee GEO fence violation
  • vehicle over speeding,
  • SOS alerts stoppage
  • single women travelling alone
  • Vehicle stoppage

Maintaining the reports

• Consolidating the security dash board alerts with supporting documents ( Mails and call log )
• Preparing call logs on daily basis and consolidating the report on monthly basis
• Preparing No show report and sharing it to employees on daily and weekly basis
• Preparing Adhoc report and sharing it to employees (In and Out bound )
• Sending OTA report to client on hourly basis
• Maintaining lost and found report and sending mails to employees with closer
• Maintaining employees issue tracker on daily basis
• Maintaining MIS device and APP issue tracker
• Maintaining Drivers RTO report
• Maintaining business/inter office/metro and suburban shuttle reports
• Maintaining drivers temperature thermal check report
• Logout trip closer reports
• Vehicles GPS panic alert report
• Temp ID drivers RTO clearance report and sharing it to wellness team and OGS team

Putting best practices in place

Teamwork should also be one of your strongest points, as you ll work with a team to ensure that all performance targets set out in the KRA are being met.

Sound like youTo apply, you need to be:

Technical hands

• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management & prioritizing skills
• Attention to detail

Good communicator

Do you have a fluent of spoken and written English languageCan you communicate your colleagues, clients and vendorsIf you said yes to these, bring your ambition and explore our world of possibility.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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