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207 JLL Jobs
City Lead Mumbai
JLL
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Workplace activities of all buildings at City Level and supports account initiatives by driving consistent
implementation and delivery. A key aspect of this role is engagement, interfacing not only with
GRE, but also other service partners such as Security and Amenity Services, with Landlords as
relevant, along with the lines of business and occupants as the ultimate service recipients.
MAJOR RESPONSIBILITIES
Transforming to the Workplace Team of the future
Develop existing and bring in new talent and capabilities into the Workplace Experience
Team
Introduce technology and digital platforms to enable Workplace Experience team to be
mobile and present on the occupant floors
Develop an active and visible Workplace Experience Team
Ensure there is a highly proactive, responsive, dynamic and agile team
Client/Stakeholder Management (in support of the Country lead)
Pro-actively develop and manage Client relationships ensuring that expected service levels
are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance
Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Leadership / Staff Management:
Actively encourage an environment that supports teamwork, co-operation, performance
excellence and personal success
Develop the team through performance assessments and training, managing staff workload
through correct resourcing and developing a succession plan for key team members and onsite
Vendors
Operations Management:
Ensure the delivery of all operational requirements as per the client scope of works across
site
Develop and implement operational procedures and performance measures to ensure
simplification and accuracy of work methods, reliability of systems and consistency
Support Regional initiatives such as user experience programs, JLL system roll-outs, regional
training programs/workshops and other initiatives as appropriate, through driving
implementation and consistency across the Region
Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.
Ensure operations are aligned to financial processes and controls are adhered to at all times
to achieve good financial management.
Ensure compliance with JLL and client Health, Safety, Environment and Risk Management
policies and procedures
Ensure data integrity of all systems across the Region and perform audits from time to time
Ensure meeting or exceeding SLA/KPI scores Hire, attract and retain a team of top talented
employees and to ensure company standards are met Review and spot-check
suppliers/service providers performance to ensure contractual obligations are delivered
Resolve users complaints and concerns with solutions and follow up
Manage Vendor Contract database to ensure they are up to date at all times
Manage vendor procurement processes and ensure timely contract execution, negotiation, including
preparation of tender documentation and preparation of contracts in accordance with
agreed guidelines
Generate reports and conduct presentations as per the service delivery requirements and
overall account management
Coordinate churn work and minor project works requested by users
Support with critical out-of-hours issues & participate as a key team member in responses to
emergency situations
Responsible for monitoring and managing staff performance with criteria set in Individual
Performance Management
Resolve users complaints and concerns with solutions and follow up
Sound like you? To apply you need to have:
CANDIDATE SPECIFICATION - KEY SELECTION CRITERIA
Ideal Experience
Excellent verbal and written communication skills as well as presentation skills
Any Bachelor s Degree
Able to adapt in a fast-paced working environment and versatile in meeting client changing
needs and requirements
Strong analytical, organization and administration skills
A minimum of 10 + years in the facility management industry/hospitality industry managing
large facility operations
An added benefit would be a Bachelor s degree in facilities management, building, business
or other related field; however, this is not a must.
Fluent in English
Critical Competencies for Success (with corresponding I am JLL behaviors)
Client Focus & Relationship Management - I Value my Customers
Demonstrates proactive & professional approach to customer service and stakeholder
engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude
People Management and Team Leadership - I am a Team Player
Ability to lead team effectively, train them well and promote open, constructive and
collaborative relationships at all levels
Program Management & Organizational Skills - I am Proactive
Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Problem Solving & Strategic Thinking - I am Innovative
Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for City Lead roles with real interview advice
What people at JLL are saying
City Lead salary at JLL
reported by
7
employees
with 10-18
years exp.
₹15
L/yr - ₹23
L/yr
71%
more
than the average City Lead Salary in India
View more details
What JLL employees are saying about work life
based on 4.7k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
View more benefits
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